Optum - Glendale

Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 180,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group. The reviews of Optum's medical services are mixed. While some patients praise the excellent care and professionalism of the staff, such as the Dermatology department at the Glendale location, others express frustration with the frequent turnover of general practitioners and the limited availability of specialists. Patients report positive experiences with the Glendale facility, describing it as spotless, efficient, and offering a wide range of services, including primary care, dermatology, and diagnostic tests. The staff, including Stephanie, Brian, Jessica, and the Physician Assistant Sukpreet, are praised for their friendly and professional demeanor. Patients also appreciate the option to see a female physician, Dr. Mitropoulos, at this location. However, the Descanso location is criticized for its poor quality of care, with patients experiencing frequent changes in their general practitioners, making it difficult to establish a consistent relationship and receive adequate follow-up. Additionally, the limited availability of specialists, such as the pain management doctor who is only present one day a week, is seen as unacceptable and frustrating for patients in need of timely care.