We have a tankless water heater that stopped functioning and called Ernie's plumbing. They sent out a qualified tech that was specialized in our type of water heater. He advised us that it was initially plumbed in improperly and provided us with several options to correct the issue. I'd like to say I'm very satisfied with the staff at Ernie's Plumbing. I found them to be quite honest, professional, and they arrived on time. The job was completed and our water heater is working perfectly. I highly recommend this company.
June 2024
I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in. Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone. I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable.... read full review
May 2024
I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in. Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone. I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable. And it was very... read full review
We have a tankless water heater that stopped functioning and called Ernie's plumbing. They sent out a qualified tech that was specialized in our type of water heater. He advised us that it was initially plumbed in improperly and provided us with several options to correct the issue. I'd like to say I'm very satisfied with the staff at Ernie's Plumbing. I found them to be quite honest, professional, and they arrived on time. The job was completed and our water heater is working perfectly. I highly recommend this company.
I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in.
Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone.
I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable.... read full review
I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in. Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone. I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable. And it was very... read full review