I was very disappointed with the service I received.
The technician who came to look at my washing machine was unprofessional from the start. He immediately expressed frustration that the machine had been moved to the garage, even though I had been waiting nearly two months for a repair appointment through Sears before A&R was assigned for repair.
He also complained that the washer wasn’t placed directly against a wall, and then he asked if I cleaned the filter. When I explained that I had already cleaned the filter per the manual and suggested that he can check it himself , he became dismissive and refused to check... read full review
July 2025
Awful customer service from the receptionist that makes your appointment all the way to the unprofessional unknowledgeable service man that they send. They looked at our dishwasher about 7 times and kept getting the wrong parts or fixing items that did not fix the actually problem. After many attempts they were never able to fix our dishwasher and refunded not a penny of our money. They also keep the $85 they charge to come out to give you an estimate. Most other repair services put that money towards the cost of the repair.
March 2025
I had a good experience with A&R. The operator lady was super nice and up-to-date on my appointments. She reached out to schedule an appointment within 1 business day of me submitting the Lowe's warranty claim. Super easy to schedule a day that fit both our schedules for a tech to come out. The tech called me 10 minutes before arrival to let me know he was on the way. The process to get my appliance repaired did take a while as they had to order the part. In the end, it took 2 months to get me back up and running 100% but it was all covered through the warranty. Thankfully I was still able to use my appliance while I waited or else I could see how people would... read full review
I was very disappointed with the service I received.
The technician who came to look at my washing machine was unprofessional from the start.
He immediately expressed frustration that the machine had been moved to the garage, even though I had been waiting nearly two months for a repair appointment through Sears before A&R was assigned for repair.
He also complained that the washer wasn’t placed directly against a wall, and then he asked if I cleaned the filter. When I explained that I had already cleaned the filter per the manual and suggested that he can check it himself , he became dismissive and refused to check... read full review
Awful customer service from the receptionist that makes your appointment all the way to the unprofessional unknowledgeable service man that they send. They looked at our dishwasher about 7 times and kept getting the wrong parts or fixing items that did not fix the actually problem. After many attempts they were never able to fix our dishwasher and refunded not a penny of our money. They also keep the $85 they charge to come out to give you an estimate. Most other repair services put that money towards the cost of the repair.
I had a good experience with A&R. The operator lady was super nice and up-to-date on my appointments. She reached out to schedule an appointment within 1 business day of me submitting the Lowe's warranty claim. Super easy to schedule a day that fit both our schedules for a tech to come out. The tech called me 10 minutes before arrival to let me know he was on the way. The process to get my appliance repaired did take a while as they had to order the part. In the end, it took 2 months to get me back up and running 100% but it was all covered through the warranty. Thankfully I was still able to use my appliance while I waited or else I could see how people would... read full review