Pharmacy at Kaiser Permanente Folsom Medical Offices is located in a clean, new building with a convenient layout. It offers easy access and ample parking. The pharmacy is situated near the entrance, with restrooms and an elevator across from each other, and the lab on the bottom floor. Other departments like Women's Health are on the second floor. Customers generally praise the helpful and pleasant staff, especially the pharmacist and counter personnel. The facility is well-designed, making it easy to navigate.
However, some customers have had negative experiences, such as long wait times and issues with prescription management. One person shared frustration over waiting an hour and twenty minutes, only to find out their prescription was canceled without notice. They had to go through the process again, only to be told they couldn't use coupons and that the cost of the brand-name medication was very high. Such experiences highlight some problems with communication and organization. Despite these issues, the pharmacy has received positive reviews for its location, helpful staff, and efficient layout. Recently, the staff reached out to improve customer service, leading to better ratings from some customers. Overall, the pharmacy provides convenience and helpful service, but some customers note concerns about wait times and communication.
The check in line is the problem. More often than not, someone ahead of you has some issue. The clerk then deals with that...as long as 5 or 10 minutes. Meanwhile the check in line grows and grows. When I check in, I swipe my card, show I.D. and finish within 30 seconds. The check in line should be just that... quick. There should be a separate window for those with a problem.
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Wow! Don't understand all the negative reviews... I've lived around the area for over 40 years and since it's been up and running I have never had a bad experience here. From all different departments... Love this location and building. Clean, new and well thought out design. Pharmacy is right when you walk in, restrooms and elevator across from each other, lab all on bottom floor. Women's Health and other on 2nd floor. Staff is great and helpful. Plenty of parking. The only thing missing, that I don't understand why they didn't do, was put in an ER department. El Dorado Hills sure would've required it alone, instead of having to travel up to Placerville, or Roseville. Sure hope they build one soon...it is really needed there.
2155 Iron Point Road, Folsom, CA 95630
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