“Dr. Lauren Hernandez has redeemed this facility. I have health issues that require labs and diligent attention to be done on a monthly basis. I've gone back to see her the last couple of months. She always gives me the appropriate time and attention needed in visits. She's very thorough, smart as all get out and kind. Even better she actually listens and will investigate for further information.The gentleman that always takes my blood is considerate and never hurts me.There is a newer gal who's come onto the front desk team in the last 2 years. She's very good at fitting people in and customer service. I tend to go in as a walk in and am usually out within an hour. I've definitely noticed the turn around time in and out for walk in and appointments has shortened drastically from before.My former complaint about no one answering the phone has changed because all Family Healthcare facilities have 1 number with an answering team now. This service can sometimes be a long wait on the phone. Rarely do I need to call because I use the Healow app to check up on my meds, labs, referrals, send messages and make appointments. If it's urgent, I go wait by the door for them to open and the gal at the front desk fits me in asap. Sometimes that means I go home and come back later that day but when I choose to wait (knowing it may be 2-3 hours) they've gotten me in within an hour.Former Review 2020:I loved Dr. Breanna Edwards. I'm so sad she left. Without her, this place isn't worth while going to. It's difficult to get anyone to answer the phone. I've been seen by Ike (which is great but only works 1 day a week) and Trent. I had a horrible experience with Trent. I refuse to see him again. He was rude and pompous and messed up my referral I'd been waiting 6 months for, which pushed me back another 4 months. I've seen the OBGYN as well and she was also rude.“
Obgyn
“Dr. Lauren Hernandez has redeemed this facility. I have health issues that require labs and diligent attention to be done on a monthly basis. I've gone back to see her the last couple of months. She always gives me the appropriate time and attention needed in visits. She's very thorough, smart as all get out and kind. Even better she actually listens and will investigate for further information.The gentleman that always takes my blood is considerate and never hurts me.There is a newer gal who's come onto the front desk team in the last 2 years. She's very good at fitting people in and customer service. I tend to go in as a walk in and am usually out within an hour. I've definitely noticed the turn around time in and out for walk in and appointments has shortened drastically from before.My former complaint about no one answering the phone has changed because all Family Healthcare facilities have 1 number with an answering team now. This service can sometimes be a long wait on the phone. Rarely do I need to call because I use the Healow app to check up on my meds, labs, referrals, send messages and make appointments. If it's urgent, I go wait by the door for them to open and the gal at the front desk fits me in asap. Sometimes that means I go home and come back later that day but when I choose to wait (knowing it may be 2-3 hours) they've gotten me in within an hour.Former Review 2020:I loved Dr. Breanna Edwards. I'm so sad she left. Without her, this place isn't worth while going to. It's difficult to get anyone to answer the phone. I've been seen by Ike (which is great but only works 1 day a week) and Trent. I had a horrible experience with Trent. I refuse to see him again. He was rude and pompous and messed up my referral I'd been waiting 6 months for, which pushed me back another 4 months. I've seen the OBGYN as well and she was also rude.“