This is a family-owned & operated business. Gilbert Chavez is the head, his daughter (Yessenia fields the office & admin) and his son (Edwin) is on-site. I needed (wanted) a quick remodel to fix some decaying work from an earlier job and to freshen up my place. Since I live on a steep hillside, it's a challenging terrain. I got names and "recommendations" from various people including some local businesses, but there was actually a lot of reluctance to do my job because of the terrain (steep) and because (I think) no one likes to fix someone else's mistake. At any rate, I had gone to some open houses in my neighborhood of completely remodeled homes (inside & out). And, they were done by "United Remodeling." I looked up their website & noticed that they were also doing other work in my neighborhood. I did a couple drive-by's and decided to have them come out. So, to be perfectly honest, I did not actually speak to the new owners of the houses he had remodeled (to see if they liked it or not), but I decided to go with him because 1) he is clearly experienced in my neighborhood, 2) he wouldn't be a repeat contractor for certain realtors & designers if he was bad, and 3) he was very responsive and respectful of my needs & my timeline. We did an initial visit where I laid out every single project I wanted done--including building out a viewing deck to fixing a decaying bathroom remodel from a few years ago. I think one of the most admirable things about this company is that they really are not out to just take your money & run. Gilbert probably made 4-5 site visits before we finalized exactly what I wanted done--mostly because around site visit 3, I started waffling on the whole deck idea which we eventually scrapped. He also had his structural engineer (Manuel) come out to my site to plan the deck, take measurements, etc. Manuel was fantastic, methodical, conscientious (he will get his own review) as he went through the pro's and con's of the deck, size, access, material, etc. And, all of this work was done *without* issuing me an invoice or making me pay. Ultimately when I scrapped the deck, I still retained Manuel for some interior work & re-engineering, and I ended up referring one of my own clients to him. At any rate, the pro's: 1) Responsive to requests (email, text, phone calls) 2) Sticks to timeline. Told me when the inspections were going to happen, and what the results were of the inspections. When we were getting close & I verbalized that I really needed to feel better about finishing on-time, I proposed that they start work at 7AM [since I leave for work around that time]. I actually didn't think they would take me up on that preposterous start time, but they did. 3) Responsive to feedback. When one of the materials was mistakenly used on the wrong thing, he acknowledged it straight up, apologized, and fixed it. In the past, others will (and have, unfortunately which is part of the reason for this current remodel) give me some line that this is actually a better way to go, blah-blah-blah, so that they don't have to fix their mistake. At any rate, despite this snafu, he still finished on time. 4) He actually finished the punch list. The other guy from years ago abandoned his punch list a long time ago.
This is a family-owned & operated business. Gilbert Chavez is the head, his daughter (Yessenia fields the office & admin) and his son (Edwin) is on-site. I needed (wanted) a quick remodel to fix some decaying work from an earlier job and to freshen up my place. Since I live on a steep hillside, it's a challenging terrain. I got names and "recommendations" from various people including some local businesses, but there was actually a lot of reluctance to do my job because of the terrain (steep) and because (I think) no one likes to fix someone else's mistake. At any rate, I had gone to some open houses in my neighborhood of completely remodeled homes (inside & out). And, they were done by "United Remodeling." I looked up their website & noticed that they were also doing other work in my neighborhood. I did a couple drive-by's and decided to have them come out. So, to be perfectly honest, I did not actually speak to the new owners of the houses he had remodeled (to see if they liked it or not), but I decided to go with him because 1) he is clearly experienced in my neighborhood, 2) he wouldn't be a repeat contractor for certain realtors & designers if he was bad, and 3) he was very responsive and respectful of my needs & my timeline. We did an initial visit where I laid out every single project I wanted done--including building out a viewing deck to fixing a decaying bathroom remodel from a few years ago. I think one of the most admirable things about this company is that they really are not out to just take your money & run. Gilbert probably made 4-5 site visits before we finalized exactly what I wanted done--mostly because around site visit 3, I started waffling on the whole deck idea which we eventually scrapped. He also had his structural engineer (Manuel) come out to my site to plan the deck, take measurements, etc. Manuel was fantastic, methodical, conscientious (he will get his own review) as he went through the pro's and con's of the deck, size, access, material, etc. And, all of this work was done *without* issuing me an invoice or making me pay. Ultimately when I scrapped the deck, I still retained Manuel for some interior work & re-engineering, and I ended up referring one of my own clients to him. At any rate, the pro's: 1) Responsive to requests (email, text, phone calls) 2) Sticks to timeline. Told me when the inspections were going to happen, and what the results were of the inspections. When we were getting close & I verbalized that I really needed to feel better about finishing on-time, I proposed that they start work at 7AM [since I leave for work around that time]. I actually didn't think they would take me up on that preposterous start time, but they did. 3) Responsive to feedback. When one of the materials was mistakenly used on the wrong thing, he acknowledged it straight up, apologized, and fixed it. In the past, others will (and have, unfortunately which is part of the reason for this current remodel) give me some line that this is actually a better way to go, blah-blah-blah, so that they don't have to fix their mistake. At any rate, despite this snafu, he still finished on time. 4) He actually finished the punch list. The other guy from years ago abandoned his punch list a long time ago.