Obstetrics/Gynecology (OB/GYN): Sutter Medical Plaza: Sutter Medical Foundation

Jun 2026

My 39 week pregnant wife called and asked to be seen to have a quick urine analysis due to a suspected possible infection. They refused to squeeze her in and sent her to urgent care to wait for 3 hours by herself. Absolutely no empathy and no customer service.

Mar 2026

I am extremely disappointed with this office, I an my appointment at 10 am and they decide to call me around 8:30 the morning of to let me know they had to cancel my appointment. This is the most unprepared and unprofessional, office I’ve ever scheduled at and I will not be returning.

Apr 2024

Office experience. I had a disappointing experience with office staff in the lab, the team could not figure out my billing insurance information, although complicated other labs, like Stockton were able to figure it out the girls in the front tried"their best" I suppose but even with my constant help and redirection, and information I had to help them, they denied me my services...services I needed to take specifically on the day I went. I had a specific day ordered by my doctor to take them. Because of this I ended up having to wait an entire month to get my labs done again. I am a veteran with a community referral and I believe the staff need to be trained on how to enter billing if it is something that is going to be so important that they deny seeing patients if they don't have that information. It seems their systems do not talk to each other because I have no problem being seen at my doctors office and the lab in Stockton. The reason why I chose to go to this in particular lab is because I live in elk Grove and I wanted to visit a lab close to home rather than the one in Stockton. Evidently this failed, and I should've just gone to the one in Stockton. I want to believe the staff was sympathetic, but I am not sure they tried their hardest or even cared to try enough. I had to prompt them to call my insurance provider to get more information although they didn't end up doing it. I had to call myself and didn't get anywhere because it was a Saturday. All in all it was kind of a mediocre experience and highly disappointing that I was not allowed to take my labs because I couldn't pay for my service through my insurance. They tried to offer me the opportunity to pay for it out of pocket but apparently because it was a Saturday that was not an option for me. I'm not sure why locations and their systems do not communicate if it's Sutter Health medical foundation it should all be the same wherever you go. The saddest part was I was denied because I couldn't pay and they couldn't bill my insurance, which delayed my medical journey. More training of office staff on medical billing, especially for unique situations like VA referrals should be offered to staff . As a veteran, it was very hard for me to walk away not being able to get my service done because staff could not figure out how to enter it into their system to bill my insurance for it.