About Primary & Specialty Care - Mercy Medical Group - Elk Grove, CA
Mercy Medical Group - Big Horn, Primary and Specialty Care receives mixed reviews regarding its staff and patient experience. The facility is noted as very clean with ample parking. Many staff members, including receptionists, medical assistants, phlebotomists, and physician assistants, are described as super friendly, polite, helpful, and incredibly thorough in their explanations. A specific patient advocate received exceptional praise for outstanding help, caring, professionalism, and successfully navigating a critical appointment for a patient. However, other experiences highlight significant shortcomings. Some front-desk staff have been perceived as unprofessional, with reports of loud personal conversations and yawning in the waiting room. A scheduler offered no helpful advice for an urgent prenatal referral, providing an appointment that made no medical sense. While staff are generally willing to help with questions, the consistency of proactive support and medical coordination appears to vary, leading to frustration for some patients who must seek additional advocacy to resolve their issues.
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I’m extremely disappointed with the level of service I received during my recent visit. Upon arrival, the front office staff were engaged in personal conversations, ignoring patients and making us wait unnecessarily. One staff member in particular—a heavier-set Caucasian woman—was especially rude and dismissive. If someone doesn’t enjoy their job, it reflects in how they treat others, and unfortunately, that was very clear here.
It took her over 30 minutes to schedule an appointment while I sat there waiting with no explanation or apology. Additionally, the doctor showed a complete lack of care—he seemed uninterested, was rushed, and only spent about...read full review
Monday 6/2 around 2:40 pm. I was sitting on waiting room. Two representatives are stated to talking. Are they talking at a lunch break? They yawned loudly. I’m not sure but this is first time I’ve seen like this.. here is the hospital not a caffe . They need to act like professionals.