Rivian Service Center
“We came to this Rivian Service Center in El Segundo on May 29, 2024 because it was the only nearby location that had our specific building for a 2023 R1T (it was on sale due to it being a 2023 model). Our experience at this service center was positive overall. Our assigned delivery guide, Jason, was very friendly & professional throughout the entire pickup process. There was a slight hiccup with our lease terms being finalized, which resulted in a delayed in picking up the vehicle. We spent a total of 90-100 minutes at the location instead of the 45 minutes that were originally allotted. The service from all the employees we interacted with weee also very positive. The customer lounge was very comfortable and welcoming. It felt like being in someone's hip living room. They provided complimentary coffee & boxed water. The restroom was also very clean. Overall, this is a great service center, but we will likely be going to the Eastvale location if we need service in the future since we live in Ontario.”
