Optometrists in El Cajon

“WOW WOW WOW, from the moment that I mistakenly showed up at 10:58 AM, an entire hour early for my noon appointment that I believed was at 11 AM.

I was at a loss for words, so I turned around and walked away…

I was just so proud that I was on time for my first appointment with them, and then I was instantly frustrated with myself for mixing up the times.

As I flipped through my phone, the lady behind the front desk says that their 11 AM appointment was running late, so they would give me her appointment, and she would take my time. WOO HOO, YAY FOR ME. ??

(THE PROS)
1: This office has more optometry testing equipment than any place I’ve ever been. ⏱️

2: The testing process or flow from one machine to the next was seamless. ??‍??

3: They showed me my results right away, and explained everything to me, making this the most informative eye exam I’ve ever had, and I’ve had 12 eye exams at at least 10 different offices. ?????????&?

4: There are a ton more positive statements that I could make about my visit and the staff, but the only thing that I have left to say is that I have found my current and future optometrist office.

(THE ONE CON)
(The review should be ⭐️⭐️⭐️⭐️⭐️’s)
??? I believe that every business owner is open to receiving after visit information, especially if it hurts the review of the business, and/or potentially the review of the business.

If I were asked what was the one part of this entire process that I did not appreciate, it’s that I felt like I was being pushed for the up sale, and rather than being asked if I would like to purchase the (Optase moist heat mask), one was added to my “Check”, or receipt, with my co-pay for my eye exam.

Why not offer me the opportunity to check Amazon for something that does the exact same thing.

Next it was off to the frames. My experience progressed from ??& then ?To?.

I had never been, nor do I need to be followed around a small area to pick out frames, or have them picked for me. I HATED IT!!!

I’m clearly capable of chosing frames that I LIKE ON MY OWN.

I hated it, because I have severe back pain, and standing there with someone made me feel rushed to make a decision, or stand there longer looking, while my back was killing me and my legs and feet were going numb.

I did not intend to cave in and settle for something that I did not like, and even though I neeed to rest my breaking back, I pushed through it.

Eventually, I was told that I didn’t have to choose from their frames, and could buy them elsewhere, and bring them back to have the lenses put in at their office.

I’m sure that’s optional as well, but I was not provided that information.

You really deserve five S⭐T⭐A⭐R⭐S

you really do.

PS. please provide every patient a hard copy of their prescription, because we often need to take them to our primary eye doctors.“

“Glasses I bought are great, got a great deal on them and customer service was great ?“

“Friendly staff, open availability for appointments. I was in and out fairly quickly and it was easy!“

“Dr. Patel is very professional. His staff is organized and kind. Everything is on the top.“

“Just finished my appointment with Dr Butler. Great visit, he thoroughly explained why I squint and have the troubles I do. Also how glasses will
Correct my issue Thanks Dr Butler“