Neptune Society Of San Diego

Apr 2025

They provided me with the worst experience at the most crucial time. My loved one was dying in the hospital and someone who barely spoke my language called me on the phone wanting me to make a decision on her organs immediately. For some reason they couldn’t give me the grace of an in person contact nor could they give me the grace of a few hours to even settle what had happened .
Many years later I learned of a thing called an honor walk. It brought up all that pain from my experience and my question is why wasn’t that brought to me as an option.
Things would have gone so differently for me if the customer service had been in aliment with what was happening.
I...read full review

May 2024

Communication with the staff that I have had phone calls with has been very unpleasant and I am unable to get my basic questions answered or any support through this business as a family member noted and with the legal consent to release the information regarding my brother's case over 13 days since his first day as a......

Apr 2023

I'm not sure why so many bad reviews here. My experience was more than pleasant. The gentlemen who came for my moms remains were respectful compassionate and kind. The office staff was courteous kind and helpful.. the process with Neptune was far more palatable than anyone else I had to deal with threw this unpleasant process of losing a loved one. Thank u Vince and all at Neptune..