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Mike Diamond Plumbing, HVAC & Electrical
9405 Jefferson Blvd, Culver City
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I called MD for a clogged kitchen sink and got a quotation for $99 to do the job as advertised on their site. The operator even mentioned : If we can't clear the clog, there is no charge. The Plumber came, and first tried to clear it from the plug on the outside. That didn't work. So, he opened the pipe under the sink and cleared the clog right away. He gave me an invoice for $297 for clearing the drain . When I pushed back, he reduced it to $198 . His reason for charging $198 instead of $99 : He said if they have to fix it by opening the pipe under the sink, that is extra charge , doubling the quoted price. Be aware!
Feeling ripped off by Mike Diamond Plumbing. We had a service call to diagnose a toilet problem. They sent two plumbers, they were both nice as can be and knowledgeable. In the end, they replaced the fill valve. The charge was $500. After they left, I went online and saw that it's a $25 part. While I respect the service plumbers offer and understand the cost of doing business, I feel that being charged $500 is exorbitant and out of whack. I called after and spoke to a supervisor to try and get a better understanding of the markup. He wasn't helpful, didn't offer a credit for future service or anything else for that matter. We will NOT use them again.
We called Mike Diamond for a leak under our kitchen sink. They told us their technician would be here between 8 and 10am and Sage showed up at 8:10. He was very polite and professional, explained everything he was doing and had the leak fixed within an hour. The charge was $97 and we are very happy with Sage and Mike Diamond.