I have used this Urgent Care Center for a few years now and just now decided to leave a review. I don't know why because I should've left one years ago. This Urgent Care is truly one of the best Urgent Care centers I've ever been to. But I was moved today by Amber Boyd, she was the most attentive front desk person that I've ever had so far in the history of me. Going to urgent cares. Now I know urgent cares are designed to be there when your doctor can't take you and you have a non-life-threatening emergency. I have enough friends in the medical profession to know you do not go to the emergency room for conjunctivitis. I know my body well enough... read full review
December 2023
Me: "Before I hand you $50, can you provide an ETA?" Front desk lady: "oh it'll be quick, there are only 2 patients ahead of you." 2.5 HOURS LATER... (watching a stream of people who've checked in way AFTER me get called in) Front desk lady: "Oh, well we take people based on severity, not on the time they arrive." Me: "I'm in so much pain from strep and desperately need antibiotics while I watch someone who looks like they're on their way to brunch get ushered in immediately...how do you know their needs are more severe than mine?" Front desk lady: "It'll be soon." Finally get a nurse to take my... read full review
December 2023
The doctor and nurse who assisted me were both very nice and tried to be as helpful as possible. Unfortunately I had to give a low rating as the employee at the front desk was extremely unprofessional and rude. There was a mix up over what time my prescriptions were being sent after a pharmacy change due to availability. Had they just been honest regarding timing, I wouldn't have had to play phone tag with them and the pharmacy for 4 hours. When trying to explain the situation to the last person I spoke to, she continually cut me off and became very rude and then refused to confirm the medications that were sent. Again, the medical staff were very nice, along with... read full review
I have used this Urgent Care Center for a few years now and just now decided to leave a review. I don't know why because I should've left one years ago. This Urgent Care is truly one of the best Urgent Care centers I've ever been to. But I was moved today by Amber Boyd, she was the most attentive front desk person that I've ever had so far in the history of me. Going to urgent cares. Now I know urgent cares are designed to be there when your doctor can't take you and you have a non-life-threatening emergency. I have enough friends in the medical profession to know you do not go to the emergency room for conjunctivitis. I know my body well enough... read full review
Me: "Before I hand you $50, can you provide an ETA?" Front desk lady: "oh it'll be quick, there are only 2 patients ahead of you." 2.5 HOURS LATER... (watching a stream of people who've checked in way AFTER me get called in) Front desk lady: "Oh, well we take people based on severity, not on the time they arrive." Me: "I'm in so much pain from strep and desperately need antibiotics while I watch someone who looks like they're on their way to brunch get ushered in immediately...how do you know their needs are more severe than mine?" Front desk lady: "It'll be soon." Finally get a nurse to take my... read full review
The doctor and nurse who assisted me were both very nice and tried to be as helpful as possible. Unfortunately I had to give a low rating as the employee at the front desk was extremely unprofessional and rude. There was a mix up over what time my prescriptions were being sent after a pharmacy change due to availability. Had they just been honest regarding timing, I wouldn't have had to play phone tag with them and the pharmacy for 4 hours. When trying to explain the situation to the last person I spoke to, she continually cut me off and became very rude and then refused to confirm the medications that were sent. Again, the medical staff were very nice, along with... read full review