Reviews for Xact Pool & Spa
Write a reviewHours
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Ratings
Google: 2.4/5 BBB: A+Xact Pool & Spa
986 Bermuda Dr, Concord
Directions Call Suggest an Edit
I have used Xact Pool & Spa for about 10 years, and I can't speak more highly of their professionalism, courtesy, detailed explanations and ability to get to the heart of the issue and repair as necessary. Zach always calls advising he's on the way, he's thorough, knowledgeable, professional and knows what he's doing! I have compete faith in their ability to get the job done. I must also add that their customer service is beyond 5 stars! I highly recommend them.
First, our service. Could not adjust the pool or spa temp. Appointment set through AHS. Originally for 6/13, but John called on 6/9 saying they had a cancellation and if they could come that afternoon. Zach called while on the way, as promised. Touch pad membrane was the suspect, so he hooked up a new one to test. That was it! Zach was polite, answered any and all questions.Regarding some of the other reviews. These folks do not determine what is covered and what is not. If they tell you something is not covered, do not shoot the messenger! Call your home warranty company. Yes, John's message when you call them is long, but it's very detailed. In the end it will make...read full review
Very impressed with John and Zach. I put my request for repair into AHS Warranty last night and they were calling to set up an appointment this morning. Zach had it all under control in less than 20 minutes and answered all of my other pool questions.Great job! Much appreciated!