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I was in search of a licensed plumber to install an insurance mandated Leak Detection'Auto-Shutoff valve device.
After getting three quotes we went with Water Heater Masters, Concord. They're a small, independently owned & operated plumbing company. Water Heater Masters replaced our water heater in 2018. Back then, their quote to replace our water heater was $900 lower than the best quote + Water Heater Masters installed a larger capacity unit that has been working flawlessly.
I contacted them to ask if they'd give me a quote on the Leak Detection/Auto-Shutoff valve. They confirmed they would since they offer a... read full review
Our water heater went out on Memorial day and the places we called we either closed or they charged a fee to come out. I saw the reviews and called Water Heaters Masters and I spoke with Alex. He was very attentive and understood the situation my family and I was in. Dave showed up the same day and he was very knowledgeable and relatable. Long story short, I got lucky by selecting this company. The reviews helped make my decision. I got great customer service and the problem was fixed. I hope this review will help someone that's looking for people that are reliable and trustworthy. Thanks again Alex and Dave for your help.
Best regards,
Keith
Upon returning home from a recent trip, we found that our 15 yr old water heater had failed and flooded part of our garage. I called 3 service providers and found Water Heater Masters to be in the middle of the price range quoted by the vendors. Alex said he could get a tech out that day, so we had his crew do the installation. It was also appealing to have a locally owned small business do the work rather than some affiliated vendor of a big box store or a plumbing company that’s part of a private equity roll-up venture where their goal is to maximize margin.
The real test of a service provider is when problems arise…. Several days after the... read full review