About In-Depth Leak Detection, LLC
In-Depth Leak Detection, LLC is a comprehensive service provider specializing in the detection and repair of leaks in commercial and residential pools, spas, water features, and fountains. The company offers a wide range of services, including pressure testing of underground plumbing, sonar testing to pinpoint underground pipe leaks, repairs to underground plumbing, skimmer replacement, plumbing replacement, vinyl liner patching, installation of approved anti-entrapment suction covers, and clearing of clogged lines. Customers have praised the company's professionalism, responsiveness, and thorough approach. One customer highlighted the clear and simple pricing, the excellent communication from the office staff, and the knowledgeable and helpful technicians who took the time to explain the process and answer all questions. Another customer expressed extreme satisfaction with the entire crew, commending their professionalism and the quality of their work in replacing a skimmer and installing a new one correctly. The company's expertise and dedication to problem-solving have also been recognized, with one customer noting that when the initial pressure test did not reveal a leak, the technicians went into "problem-solving mode" and ultimately found a crack in the main drain. The customer appreciated the technicians' persistence and thoroughness, as well as their ability to explain the findings in detail. Overall, In-Depth Leak Detection, LLC is a reliable and customer-focused service provider that offers comprehensive solutions for a wide range of leak detection and repair needs in commercial and residential water features.
In-Depth Leak Detection did a great job on our pool in Orinda. We noted that the staff were very communicative, In-Depth techs were knowledgeable, Eduardo and helper were respectful, and most importantly, attention to detail was a priority. Applying epoxy to the leaking light plaster ring involved an underwater diver and an extra charge, but we were happy to have the option. Assured this was the only leak, In-Depth found the pool is now good to go. If that turns out not to be the case, I'm sure they will be fair about steps going forward. Additional thanks to Kelsey, who went the extra mile for us.
Our Orinda family highly recommends In-Depth, and we plan to continue...read full review
We recently had InDepth perform a leak detection on our pool. We are going to get the pool resurfaced soon, and had found a spot near the decking that seemed to be wet often, and we do need to add water regularly, so we really wanted to get our whole system checked out before deciding on what other remodeling we may or may not want/need to do. I called 3 leak detection services which were mentioned to us by our pool service company. Out of the three places, our experience with InDepth was much better. One place never even returned my call, and another was so complicated and time-consuming to get an estimate, and then the estimate itself was very complex, and they wanted us to sign a huge complicated legal form as well. In contrast, InDepth was very responsive, on the ball, very clear and simple with their pricing and what was included. Kelsey in the office made things super easy and communicated well, and reached out to offer to move our date up when they had a cancellation. Marcus and the crew showed up on time, were very nice, and were great at explaining what they were going to do and answering questions. I left them alone and they did a wide variety of tests and then summed it all up for us. And Marcus spent a lot of time answering all my final questions. I felt like they were very thorough and that we really got our money's worth from them. If we ever have need of leak detection again I would definitely go back to them.
Called to identify possible leak, they quickly found the leak and we scheduled the repair. They replaced our skimmer and installed a new one correctly. Very very professional! Extremely satisfied with the entire crew.Service: General repairs & maintenance