About Haddon Heating and Cooling
Haddon Heating and Cooling continues to provide excellent products and services, now under new ownership. Customers are generally satisfied with the reasonable prices and quality installations. The company's installers are friendly, competent, and timely, ensuring a smooth experience. They go above and beyond to include extra work, such as building a custom exhaust pipe, in the original price. Overall, customers appreciate the professionalism and attention to detail of the technicians, including Jake, who not only delivers excellent results but also communicates effectively with clients about their needs. Recently, several customers shared their experiences. One mentioned that after reaching out to management, Greg made sure to address their AC issue promptly. The technician Tony arrived on time and completed the replacement efficiently. Another customer noted the excellent service provided by Jake, who was thorough in his inspection and found issues missed by previous companies. Despite some challenges during the company's restructuring, management has worked hard to honor warranties and arrange timely diagnostic visits. Customers are looking into Haddon’s maintenance program, which includes inspections and discounts on labor, highlighting the value offered by the company.
Updated Review 8/2/24:
After reaching out to management, Greg from Haddon made sure to look into my case to figure out what happened. He was able to get to the bottom of my issue and made sure the part that my AC unit needed was ordered and installed at my earliest convenience. (It would have been installed earlier but we had to push things back due to a trip I had scheduled).
I learned that the company changed ownership this year after the previous owners let things get really backed up and let many of their technicians go.
Tony was the tech who came out, and he arrived within the scheduled window and took care of the replacement in about an hour. He...read full review
I had Jake Granberry from Haddon out yesterday. He was on time, and very friendly. Excellent service and he cleaned up after himself.
I had another company come out before to do some repairs, they were more expensive, and didn't do as through an inspection as Jake did. He found things others had missed.
Unfortunately, I will have to replace my A/C in the next few years, and I will have Haddon come and do it.
They also offered a monthly plan which includes 2 inspections and tune ups, and a discount on labor. The plan costs less than one visit from the other company.
We had our 5-ton Bosch heat pump installed by Haddon in 2023. The system worked beautifully for about a year before it started making noises. During this time, Haddon H&C was undergoing restructuring. Despite this, managers Greg and Sid honored our warranty and went out of their way to arrange multiple diagnostic visits with their technician specialist, Jake, who was exceptional. Shortly after scheduling, Jake called us to outline the diagnosis and repair plan. He arrived prepared with multiple backup solutions in case the initial attempt failed. Fortunately, one of these backup plans resolved the issue (a defective part). Jake's excellent communication, organization,...read full review