Been a loyal customer here for years! David is a phenomenal barber who always nails the cut and keeps me looking sharp. Huge shoutout to the manager, Frank, as well. His friendly attitude and great customer service make the whole experience top notch.
John Lawson
May 2026
Great atmosphere! Always a clean cut, and great attention to detail.
Derrick Grims
May 2026
Absolutely amazing sign up for tge executive membership.
Roberto Soto
May 2026
This has been the worst experience I have ever had at a barbershop. I would not recommend this place to anyone. My 3:30 appointment was not respected, and ever since then I have been trying to get my $15 refund. I have called multiple times over the past month, and today I finally got a hold of Frank, the manager. Unfortunately, his tone over the phone was very unprofessional and disrespectful.
The overall customer service at this barbershop has been extremely disappointing. The barbers themselves were not professional, and the manager, Frank, made the situation even worse instead of helping resolve it properly. He acts like he runs the show and speaks to customers in a very rude and unprofessional manner. At this point, it is not even about the $15 refund anymore, but about the way customers are treated.
I honestly suggest staying away from this place if you expect professionalism, respect, and good customer service.
Jonah Perkinson
Apr 2026
Worst haircut I’ve had in a long time. Didn’t listen to a thing I asked for, and didn’t even thank me for the tip! I recommend this place to those seeking disappointment. Extremely over priced for lack of experience and expertise. Please invest in proper and quality employees who can actually do the simplest job.
thomas wasnieski
Apr 2026
If you get a mid fade it goes to the top of your head don’t get a mid fade
Alexander Abboud
Apr 2026
I visited the Otay Ranch Town Center location and booked the Presidential Gents package with a Legendary-level barber, expecting a premium experience.
Unfortunately, it didn’t match the expectations that come with a highest-tier service.
1. The haircut was not at the level I was expecting for the experience and price — I’ve had better haircuts at lower-cost barbershops.
2. The straight razor shave was not satisfying, as there were still a few areas that needed touching up, and I had to redo parts of it at home.
3. Service and hospitality felt minimal — not unfriendly, just less welcoming and engaging than expected.
I’ve been to both better and worse barbershops, and I believe this place has potential. With more attention to detail and overall customer experience, it could better reflect its premium positioning. Otherwise, it may be better to focus on offering standard services rather than premium-tier packages.
Based on this visit, I’d rate it 2 out of 5 for the full experience. A standard haircut service might be more in line with expectations.
Jason Weiss
Apr 2026
Always a great experience. Super friendly, they take the time to get the cut exactly right, and the results are consistently on point. Highly recommend if you want a clean, sharp look every time.
Lorenzo Beltran
Mar 2026
Walked in to 1 barber cutting a client and it was quiet and empty, did not get welcomed or even acknowledged once, sat there for 10 whole minutes and had to ask him about bus availability. He brushed me off and went about his business. Goes to show a nice looking place does mean the service matches it.
Joe Durrani
Dec 2025
They charged me $50 to use a bald shaver on me. Absolutely ridiculous. Worst experience I ever had.
DC C.
Been a loyal customer here for years! David is a phenomenal barber who always nails the cut and keeps me looking sharp. Huge shoutout to the manager, Frank, as well. His friendly attitude and great customer service make the whole experience top notch.
John Lawson
Great atmosphere! Always a clean cut, and great attention to detail.
Derrick Grims
Absolutely amazing sign up for tge executive membership.
Roberto Soto
This has been the worst experience I have ever had at a barbershop. I would not recommend this place to anyone. My 3:30 appointment was not respected, and ever since then I have been trying to get my $15 refund. I have called multiple times over the past month, and today I finally got a hold of Frank, the manager. Unfortunately, his tone over the phone was very unprofessional and disrespectful.
The overall customer service at this barbershop has been extremely disappointing. The barbers themselves were not professional, and the manager, Frank, made the situation even worse instead of helping resolve it properly. He acts like he runs the show and speaks to customers in a very rude and unprofessional manner. At this point, it is not even about the $15 refund anymore, but about the way customers are treated.
I honestly suggest staying away from this place if you expect professionalism, respect, and good customer service.
Jonah Perkinson
Worst haircut I’ve had in a long time. Didn’t listen to a thing I asked for, and didn’t even thank me for the tip! I recommend this place to those seeking disappointment. Extremely over priced for lack of experience and expertise. Please invest in proper and quality employees who can actually do the simplest job.
thomas wasnieski
If you get a mid fade it goes to the top of your head don’t get a mid fade
Alexander Abboud
I visited the Otay Ranch Town Center location and booked the Presidential Gents package with a Legendary-level barber, expecting a premium experience.
Unfortunately, it didn’t match the expectations that come with a highest-tier service.
1. The haircut was not at the level I was expecting for the experience and price — I’ve had better haircuts at lower-cost barbershops.
2. The straight razor shave was not satisfying, as there were still a few areas that needed touching up, and I had to redo parts of it at home.
3. Service and hospitality felt minimal — not unfriendly, just less welcoming and engaging than expected.
I’ve been to both better and worse barbershops, and I believe this place has potential. With more attention to detail and overall customer experience, it could better reflect its premium positioning. Otherwise, it may be better to focus on offering standard services rather than premium-tier packages.
Based on this visit, I’d rate it 2 out of 5 for the full experience. A standard haircut service might be more in line with expectations.
Jason Weiss
Always a great experience. Super friendly, they take the time to get the cut exactly right, and the results are consistently on point. Highly recommend if you want a clean, sharp look every time.
Lorenzo Beltran
Walked in to 1 barber cutting a client and it was quiet and empty, did not get welcomed or even acknowledged once, sat there for 10 whole minutes and had to ask him about bus availability. He brushed me off and went about his business. Goes to show a nice looking place does mean the service matches it.
Joe Durrani
They charged me $50 to use a bald shaver on me. Absolutely ridiculous. Worst experience I ever had.