Massage Envy offers exceptional massage, skin care, and total body stretch services that prioritize total body wellness and a healthy lifestyle. Customers consistently praise the personalized attention from therapists like Bianca, Gloria, and Corrine, who ensure comfort and address individual needs. Many reviews mention feeling relaxed, comfortable, and refreshed during their sessions, with some experiencing reduced discomfort and skin that feels moisturized and revived. The team is known for their friendly and professional customer service, going above and beyond to make each visit pleasant. The location features a tranquility room for waiting and provides helpful post-treatment product advice. With a focus on high-quality services, Massage Envy remains a reliable choice for those looking to prioritize self-care and maintain a healthy lifestyle.
My husband and I have been members at this Eastlake location for almost a decade. I recently had a very upsetting experience with a front desk employee, Daylene, who responded, “Can’t you see that I am on the phone?” when I asked to be checked in just before my scheduled appointment.
That interaction was completely unacceptable and not the level of customer service we have experienced here over the years.
I’m updating my review because management reached out to me much sooner than I expected, listened to my concerns, and assured me that they are taking the matter seriously and addressing it. I genuinely appreciate the quick response and the fact that they took… read full review
Apr 2026
3.0★★★☆☆
I had a 90 minute massage with Gloria which was good. However, the facility is in dire need of maintenance. You could tell that something had happened to the carpet in the room I was in. It was detached from the floor and rolled. Very dangerous for clients and employees.
Sep 2025
5.0★★★★★
I always enjoy my appointments w Bianca because she has a gentle touch, calm voice, and always describes each procedure. I appreciate that she makes sure I’m comfortable during our appointment time.
