Best Heating & Air Conditioning / HVAC In Big Bear

“My guests checked into our cabin for a weekend getaway and the thermostat wouldn't go beyond 65 degrees when they arrived. Then, the temperature started going down! Tried to troubleshoot it myself by changing the filter at the register, but it still didn't work (but I was on the right track if you keep reading). They were booked over the weekend and my guests were fine with using a space heater. Mike (the owner) asked me to call first thing Monday morning to see where they can work me into their schedule (I called another company who told me they couldn't respond to my request until another 2 weeks!). Called right when they opened at 8 am and spoke to Tim who said he said he could be out to my cabin in 20 minutes - and he was there within the timeframe he said he would be! It came down to having one too many filters that was restricting the airflow causing the furnace to stop so it can prevent from overheating. In addition, he said the type of filter we used at the hallway register was too restrictive - great for catching dust but could be an issue with getting proper airflow. Had a lot of questions for Tim who was pleasant and very graciously answered all of them. I try to be an informed consumer and I learned a lot! The price was very reasonable for the service call. I was so worried that it was going to be a potentially expensive problem to fix. My fear is always that a company can easily take advantage of the situation and overcharge me for something that could be an easy fix or do work that isn't needed to make that extra buck. Not this company! I am so happy I chose them and they will be on my list of go-to, trusted service vendors.“

“I had a guest blow out my electrical and it ended up blowing out my pilot light on my wall heater. This happened in winter! So I was freezing I tried turning the pilot light on myself but the button wouldn't work. I called them and someone was out that same day. They then came back the next day to replace the part that was failing. I would recommend them to anyone looking for someone professional, reliable, and communicative. I'm a happy customer.“