Aug 2018
I can't say enough positive things about Avalon RV Center. Due to unusual circumstances, our maiden voyage in our Roadtrek CS Adventurous XL had to be a 7700 mile cross country and back trip. We had no chance to shake down our coach before leaving and found out right away that our generator was not charging our Li-ion batteries properly. We had to drive 2/3 of the way across the country in 20 degree temps before we could find someplace that would work on our problem on short notice. That place was Avalon. They indicated they were slammed with work but agreed to squeeze us in a day after we called. When we arrived we were met by the service manager (Jeff LoGuidice) personally, along with his top technician (Joel Kent, a guy with 30+ years of experience, all at Avalon). Joel diagnosed an intermittent charging problem (the toughest kind to suss out) and fixed it in a couple of hours. We continued on our way with no problems whatsoever afterwards. All of the people we interacted with were extremely helpful and most personable. I don't think I've ever gotten better service on anything I've ever purchased.
I contrast Avalon's response to our needs with that of La Mesa RV in Davis, California, where we bought our coach for $152,000. When we called them to address a number of warranty issues, they initially scheduled our appointment for us that was four months out. They've had the coach for five weeks now and it's still not ready to be picked up. And this is for a number of relatively minor issues that they should have been able too fix in a couple of weeks max.
I understand that many RVers encounter frequent problems getting quality service for their vehicles, particularly when they are on the road. Normally you get better service where you bought your vehicle, but in our case we got far better service from Avalon, where spent no money, than we did from the place we spent $152,000 buying our coach. That's backwards!!! I commend Avalon for the great job they did. Buy from them and I doubt you'll regret it.
