Tri-City Heating & Air Conditioning

Jul 2024

John of High Performance Heating & Air told us that our 25 years old HVAC system is on the way out. I decided to replace both HVAC system in our two houses. He recommended Tri-City Heating & Air-Conditioning to us. I contacted them through their website and David showed up to give us an estimate. Beside replacing the two HVAC systems, we also wanted to convert one of them from a single zone to a two zone system. I told him what John recommended and David took everything in stride. A few days later, Steve sent us the estimates. We didn't look for another quote and just told him to schedule our job. A month later, David and Jacob came with the new equipment. They were courteous and paid great attention to details. Everything went smoothly and we were amazed at their ability to work in the very hot attic. Their work was meticulous and they always cleaned up after their work every day. Instead of rushing it, they took their time to do everything right. They finished both jobs in just two weeks. The new units look very nice and they perform much better than the old ones. We highly recommend Tri-City if you are looking for someone to replace your HVAC system.

Dec 2023

I don't know where to begin with this fantastic business. My problem with HVAC companies is I never know 1) who knows what they are doing and 2) who I can trust. And the stakes are high because the work is expensive! After 20 years in this house, I can finally say "Problem solved." Tri-City has been exemplary in all aspects and I would place them in the top tier of any business I've ever dealt with. Let me say first how well they work in conjunction with John of High Performance Heating & Air; these are the only two HVAC businesses you need to know (HPH&A for Service/Tri-City for Install). Look up John's company on Yelp and be blown away for good reason. He's the only one I trusted to do multiple repairs on our ancient system over the years. And HE recommended Tri-City to us for the replacement work. I find the best tradesmen usually associate with the best, so it's not surprising Tri-City delivered the goods. Their relationship with High Performance is like a feedback loop between Service and Install, so there is continuous improvement and feedback about manufacturers, quality, problems and troubleshooting. Our initial contact was with Stephen (co-owner), who was kind, responsive and communicated quickly and clearly every step of the way. David (co-owner) and Jacob did the original estimate and ultimately the install as well. They are knowledgeable, professional, thoroughly competent, efficient and friendly. As John said before the process, Tri-City may cost barely more than another company, but it is worth it. I didn't get another estimate for comparison since I knew I would use them, but if it is more expensive, I'm certain the value-add is there. I even appreciated when I asked David about cutting cost in one place by not adding one recommended piece and he politely said they couldn't do the job then, because it would be inferior work and nothing they could put their name and reputation to. But we weren't ready to spend the money, so we deferred. When our heater went out again just before Christmas, we'd had enough, and Stephen made it happen. In two days, David and Jacob were on site and had us heat in one day. Over the next two days they completed the entire furnace/AC replacement, including coaching me up on the Nest thermostat. As they were concluding, I mentioned the issues I've had with hot/cold rooms, which is more about flow and ducting than the original scope of work for them. Over time, we've developed a bizarre ritual of which doors must be open/closed to get heat to the house in the right proportions. I even thought we might have to move at some point as we couldn't get warm in our master suite. So they came back for 1/2 day, adding dampers and ducts in the attic and checking flow at the registers. Combined with the more powerful blower they had already installed, it's a game changer. What do we have to show for the money we were so reluctant to spend? We have brand new, better furnace/AC units; another air-inlet in the ceiling for higher flow; air filters relocated to the ceiling vent grates instead of in the attic; a higher and better distribution of flow within the house which makes it uniformly comfortable (finally); a programmable Nest thermostat; most importantly, a company we can trust to come back and fine-tune as needed. I can honestly say now, money well-spent. Now I wonder why we waited so long!

Sep 2023

Our air conditioner was broken when we returned from vacation during the recent heat wave. Tri City was recommended by High Tech Heating and Cooling that came out to repair our air conditioner but instead recommended a new one since it was 30 years old. Steve from Tri-City sent out David and Justin the day after our telephone call. They inspected the furnace and air conditioner and Steve gave us a quote the next day. After we accepted the proposal, David and Justin returned the following week to install the new system. They were extremely respectiveful of our house rules of wearing masks and no shoes in the house. They did an excellent job and kept the house very clean and vacuumed any dust or dirt they had caused. They spent extra time with us, installing the NEST app on our phones so we could run the system remotely when needed. Both David and Justin were very polite and efficient and we thought they were the best workmen who ever did work for us. We highly recommend Tri-City Heating and Air Conditioning.