About West Vancouver Veterinary Hospital
The West Vancouver Veterinary Hospital is praised for its compassionate and dedicated veterinarians, particularly Dr. Sandhu and Dr. Masako. The staff is described as knowledgeable and caring, making the clinic a top choice for pet owners seeking quality veterinary services. Clients appreciate the personal care given to their pets, from puppies to seniors, and highlight the reasonable pricing. Customers have noted the thorough and thoughtful approach of the veterinarians, particularly Dr. Masako, who has provided valuable dietary recommendations that have significantly improved their pets' health. The clinic's team is praised for their kindness, professionalism, and ability to quickly address pet health issues, even for those visiting from out of town. Customers have highlighted the clinic's reasonable rates and its willingness to offer transportation services for pets when needed. The clinic is also known for its stress-free environment, especially for cats, and its cutting-edge treatments that have surpassed the care received at other veterinary practices. The clinic has received positive reviews for its exceptional service. However, some customers have reported issues with one rude receptionist, both in person and on the phone, which has been an ongoing problem for a few clients.
Dr. Masako is great, and most of the staff are wonderful.
Unfortunately, the only problem is one receptionist who is very rude in person and, unsurprisingly, just as bad on the phone.
Doctor Masako is amazing, we brought our previous dog here for years and now we are bringing our puppy again because of her empathy and reasonable prices.
The only problem is their rude new receptionist is treating us after a few years being customers/patient.
Dr. Sandhu is excellent, he is patient and extremely knowledgeable. He took very good care of my dog and answered all my questions, fully explained the diagnosis as well as the treatments. Also Pani at the front desk has exceptional customer service, kind and professional. She is fluent in both English and Farsi. Thank you guys.