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UPDATE
I am unable to edit my negative post earlier in May 2025.
Since then, the company reached out.
Thank you Aaron for the refund. I appreciate the follow-up and customer service.
Doug was amazing. He was friendly and informative (we ask a lot of questions), and very thorough. He made sure there were details and notes about our system for the next technician.
First appointment I had to cancel next one week later had rep explain various a/c options. Decided on unit and 2 days later installed perfectly. Great company great product great great crew. Big 5 stars.