Jiffy Lube offers a mix of service experiences. Some customers have reported issues with attention to detail and not receiving the full service they paid for. However, other customers have praised the top-tier service, with staff members providing quick, friendly, and knowledgeable assistance. The staff is noted for their care and expertise in handling vehicles, and for building relationships with repeat clients due to low staff turnover. The owner has reached out to address concerns and make improvements. Customers found the service to be fast, convenient, affordable, and friendly. The team explained everything, made recommendations without pushing, and provided thorough service, making customers feel comfortable. They offer excellent service and good value for the price, with staff being kind, helpful, and honest. They can fix engine light problems and truthfully inform customers if a service is not needed.
I came for an oil change on a discount Wednesday for women because I had not had an oil change in about 8 months and I still had about 4000 kms left before I was due for one. The nice fellow checked my oil and said it was still reasonably clean, and not down, and said that unless I was doing a long trip, it didn’t need changing for another few months so I’ll return in Sept or October. He topped up my washer fluid and checked my tires and I went on my way. Oh yes, he explained the different options for a synthetic oil change, recommending the middle option at under $140.00. Very reasonable and competitive, I would say. I will return. Note that the access is off Bay… read full review
Went in to get an oil change today as the indicators in my car showed it was time for a service (despite what the sticker from my last change was showing). After checking my oil, and calling up my service record, I was told that I didn’t need to get my oil changed for quite awhile yet. The staff member serving me was also kind enough to show me how to reset the indicators. I so appreciated the honesty today and it’s good to know that I am dealing with a business that truly values its customers. This is why I have been a customer for so long.
Great service. Knowledge staff, quick and efficient
Monday 8AM - 5:30PM
Tuesday 8AM - 5:30PM
Wednesday 8AM - 5:30PM
Thursday 8AM - 5:30PM
Friday 8AM - 5:30PM
Saturday 8AM - 5PM
Sunday 9AM - 4PM
708 Bay St, Victoria, BC V8T 1R2
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