About Distinctive Auto Works
Reviews for Distinctive Auto Works
Write a reviewHours
Monday: 8AM - 5:30PM
Tuesday: 8AM - 5:30PM
Wednesday: 8AM - 5:30PM
Thursday: 8AM - 5:30PM
Friday: 8AM - 5:30PM
Saturday: ClosedSunday: Closed
Distinctive Auto Works is a luxury collision repair shop with 40 years of excellence, specializing in BMW, MINI, and Porsche. They are OEM certified to return vehicles to original factory condition. Customers report very good and professional service, with work completed on time and in a short time frame. The staff is polite, knowledgeable, and provides excellent communication with regular updates. They are known for going over and beyond, offering great customer service like cleaning headlights just because a customer asked. The shop provides great loaner or rental cars, gives vehicles a wash when finished, and ensures repairs are clean and tidy with everything fitting well. Customers are very happy and would return to this awesome shop.
BMW X7 M50i - rear end was struck in a parking lot causing 20k in damage to both tailgates and bumpers. The X7 was parked and unoccupied; still waiting on ICBC to waive my liability. Nonetheless, I can’t say enough about the quality of craftsmanship that Distinctive put into this job. Unlike other body shops, they kept two key points in mind - the complexity of German vehicles, and how much their owners love them. You can clearly see they how much pride they take in their work in these before and after photos.
To top it off, their customer service is second-to-none. They arranged my rental vehicle of equal size (I didn’t have to go from a large luxury SUV to a...read full review
Porsche 911.
Hit a deer.
Provided excellent service. Recognized the importance of the car to me. Very good paint. Managed ICBC and insulated me from administrative headaches.
Used OEM parts. Went the extra mile in customer satisfaction- Manager Matt was always informed and hands on. Matt met me on drop-off and on pick-up and introduced me to John, who was managing the repair. Fussed over the car on pickup and answered all of my technical questions.
Happy customer.
Not so much the deer.
Update: 6- months later a large bird soiled my car and caused some caustic damage. I texted Matt to ask how to fix it and he invited me to come by so he could take a look....read full review
Mark is excellent. He helped me figure out my insurance plan from Calgary, which was a nightmare. He naturally puts the customer first which rarely happens these days.
My BMW looks like it’s new from the factory. Great quality of work and attention to detail.
Highly recommend Craftsmanship Collision Colwood to anyone seeking the best service and quality of work.
Gord.