About PetSmart
Reviews for PetSmart
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Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a one-stop shop for all pet needs, offering over 10,000 products in stores and online. The store features a wide selection of food, treats, toys, health and wellness products, grooming tools, and accessories for dogs, cats, birds, fish, amphibians, reptiles, and small animals. With convenient services like dog training, pet grooming, pet boarding, and adoption, PetSmart is a go-to destination for pet owners. The staff is known for being friendly, respectful, and professional, making shopping a pleasant experience. Customers have found staff to be very helpful, providing answers to questions and honoring online coupons even when the website is broken. The store offers fair prices, good deals, and sales, though some customers have noted that sales can be misleading, such as discounts on dry food placed on wet food shelves, which sometimes caused delays at checkout. However, PetSmart has responded by opening a second register to reduce wait times. The store also provides side pick-up for online orders of pet food and treats, with staff always kind and helpful and friendly greetings for pets in cars. Some locations sell live animals like fish, birds, and rodents, and the online shopping and in-store pickup options make it easy to find everything needed for pets.
Sam and Matt were super helpful. I bought a couple fish & one of them died by the next morning. I had thrown out the fish and forgotten that I need to take it in for a refund to get a replacement fish.
I called Sam and she said that she would take my word for it that the fish died so I came in and they replaced the fish. It was easy thank you so much you guys!
We are new to the Vancouver area… we were used to the grooming services at the Port Coquitlam and they were nice… but WOW, this location went beyond expectations! Our dog came home soft, smelling amazing, and very happy! Our groomer was obviously very passionate about dogs and it made me feel calmer about leaving my dog with social anxiety. They did an excellent job!
The staff at this PetSmart are always friendly and helpful.
I wonder if it’s thanks to great management training? I’ve received emails from the manager a few times, and they were always very courteous and professional.
However, there was one time when I placed an online order and came to pick it up. I couldn’t find parking on the street, so I parked in the underground lot—which is the official parking area. But I was met with a disapproving look and told to park above ground. It's a busy street, and there were no spots when I arrived. Apparently, there was a space when the staff member came out, but that’s just luck—I had no control over that. I...read full review