About Geek Squad
Geek Squad is a Best Buy brand offering support services in stores, at home, and online. The staff is described as pretty helpful, extremely knowledgeable, patient, helpful, and professional, representing great customer service. They provide key repair services including computer and tablet repair, data recovery, virus removal, TV installation, and smart home setup. While the selection may not always be the best for specific parts, the available services offer peace of mind for tech-related needs. Agents are available to assist with one-time repairs, device protection, and multi-device setup for home or business.
The staff there stink! Although they replaced my battery for my Asus the batter they gave me kept on draining & draining fast!
Also after they removed everything & re installed my Windows an error occured & they had to redo everything again that they charged me 100$ ?! Terrible staff!
Went in to get a Dell high end monitor. The saleman tried to sell me the extended warranty not knowing the products comes with a three year manufacture warranty already! Its tricky to shop at Best Buy, you better study first.
We went there in the morning. The two employees who stood by the entrance were unwelcoming - the female employee glared at us and the male employee looked away. They were discouraging people to come and shop. Did the manager know this? It was early in the morning and the store was not busy at all, but they had people paying at the Geek Squad department while we were waiting for the service at Geek Squad. Also, they did not make two separate queues for the cashier and for the Geek Squad so it was confusing for customers. Two employees, therefore, came to us one after the other to ask about us. Customers always pay by the entrance. It was odd to see that they had the sales associates work as the cashiers at the Geek Squad while the store was vacant. There was only one employee working at the Geek Squad so we needed to wait. We waited for quite a long time but the Geek Squad employee was helpful.