Spoke to Dr Peacock,oncologist replacing our regular oncologist,was he ever awesome! He is so friendly,compassionate and understanding.You can tell he really cares about what he does. There should be more doctors like him.
LAN LI
Nov 2025
I would like to express my deepest gratitude to everyone at the Vancouver Cancer Agency. From the doctors to the CT team, the radiation therapy staff, and the front-desk reception, every single person I met was friendly, attentive, and truly professional.
Their patience, compassion, and thorough care made an extremely difficult time much easier to face. Words cannot fully express how thankful I am for the support and kindness they provided throughout the entire process.
Highly recommended, and forever grateful.
Sarah Firoozi
Apr 2025
“Excellent Staff!✨ Everyone is incredibly kind, supportive, and professional. It’s clear they genuinely care about their work and clients. A fantastic experience all around!
David Whitehead
Mar 2025
The staff are all excellent. One my last treatment I only got 1 drug and was out in about 1 hour.
Sue Betschart
Feb 2025
My partner was treated with kindness and grace. Excellent staff. Day surgery was quick and efficient. The professionalism, care and attention made a difficult day of anxiety more manageable. Thank you.
Liz Sharpe
Jan 2025
Today (12/03/2024) I went to this agency for a CT scan only to be made to wait for hours in scrubs in a waiting area. Shivering (chemo side effect) i was horrified to watch staff pass by me, grab a heated blanket for herself, place it over her shoulders, and not even offer one to me or the other cancer patients in the room. I realize this staff may have specific needs too, but don’t neglect who is there and the reasons why this agency exists with heated blankets available in the first place! The perception left is one of staff entitlement while patients go uncared for.
Today, 04/04/2024 I am updating my one star review and adding stars because the Cancer Agency listens to my complaint and I’ve been noticing every staff offers warm blankets to every patient. I even have warm blankets placed on me during treatment without asking. In addition, the staff and doctor I deal with are phenomenal. So, I won’t let one bad moment ruin the whole experience (or the terrible parking availability in the area)
Jana Kht
Dec 2024
Visited the patient information release center on the 4th floor today, the lady at the desk was INCREDIBLY rude. Not only did she not help at all, her tone and way of speaking was super unprofessional
Star 008
Dec 2024
Our first appointment last week was clouded with anxiety and the slight confusion of navigating the location of the various departments that we needed to visit during our day appointment... (One of the teams have relocated to a new office a few blocks down from this address and we were unaware) One encounter on this day was brightened by the kindness of one of the staff members that we briefly met in the elevator. I'm unsure if he was a nurse or an orderly, but he is an asset to your agency, that is for sure.
We were entering the elevator, my husband is temporarily using a wheelchair, and he nearly swiped the nurse / orderly's ankle with the footrest of the wheelchair ..we apologized and he had a little laugh and pulled a little gift from his pocket and handed it to my husband..It was an adorable handcrafted origami Crane with a little led light folded into it. ❤
With that he stepped out onto his designated floor, leaving us with a feeling of kindness and a sense of wonder at this little but heartwarming gift.
Monte Sylvester
Nov 2024
My mother’s surgery at VGH went textbook. All scans came back clear…Then to BC Cancer and met with the oncologist that was assigned to my mother.…she seemed nice enough. But She did not seem overly sure of her self or instil confidence in my mother or me when we were at appointments, going over precautionary therapies as an insurance policy. Her words… She doesn’t do emails or anything, normal people use daily for communication…. Phone calls to an answering service only. And wait for call backs. Not the next day ever. The appointments I accompanied my mother too. I always asked… “is there more options, for treatment therapies?” I’ve heard of this and that. My brothers wife is a doctor in California, she would always ask me to ask this question and that, for different very common, but more readily used compared to here in Canada and BC…. Wow… public health is second or third tier… In the US if you want the best most advanced treatment. It’s offered right out of the gate. Here in our system… you need to check this box and check that box before anything is offered. If your this age you get this and have to do this treatment first. Then maybe. Only maybe you can get the more advanced therapy treatments after these old therapies that that give a 5-10% chance of doing anything positive. At the same time killing your insides literally. Pretty sure if you offer the best most advanced option first. And you’re cured so to speak. Instead of multiple rounds for possibly years… my common sense, says the first option would cost less over all. Less time in treatment. More care available for more patients sooner.
This experience has truly made me think our medical system is seriously broken. And we need two tier medical options. If you want to use public healthcare that’s fine. But if you want to try something private. That’s fine too. Costs are regulated to not price gouging. Would free spaces in public healthcare for faster service too.
Nothing that BC Cancer offered or treated my mother did anything positive. She has since passed recently. Which has devastated our entire family, all her friends and anymore that met her.
Taylor Fogliato
Aug 2024
Find it super disappointing that the BC Cancer Agency won’t share details of a memorial walk my family and I will be hosting that will raise awareness and funds for Pancreatic Cancer (one of the most deadly cancers) because the charity we are working with, Pancreatic Cancer Canada, is a national organization and not located specifically in BC. After reaching out to them, I was told that BC cancer centres cannot advertise non BC cancer activities. Why does the location matter? The organization is Canadian based. Aren’t we all supposed to be working together to raise awareness and funds so that there will one day be a cure? Makes you wonder.
D
Spoke to Dr Peacock,oncologist replacing our regular oncologist,was he ever awesome!
He is so friendly,compassionate and understanding.You can tell he really cares about what he does.
There should be more doctors like him.
LAN LI
I would like to express my deepest gratitude to everyone at the Vancouver Cancer Agency. From the doctors to the CT team, the radiation therapy staff, and the front-desk reception, every single person I met was friendly, attentive, and truly professional.
Their patience, compassion, and thorough care made an extremely difficult time much easier to face. Words cannot fully express how thankful I am for the support and kindness they provided throughout the entire process.
Highly recommended, and forever grateful.
Sarah Firoozi
“Excellent Staff!✨
Everyone is incredibly kind, supportive, and professional. It’s clear they genuinely care about their work and clients. A fantastic experience all around!
David Whitehead
The staff are all excellent. One my last treatment I only got 1 drug and was out in about 1 hour.
Sue Betschart
My partner was treated with kindness and grace. Excellent staff. Day surgery was quick and efficient. The professionalism, care and attention made a difficult day of anxiety more manageable. Thank you.
Liz Sharpe
Today (12/03/2024) I went to this agency for a CT scan only to be made to wait for hours in scrubs in a waiting area. Shivering (chemo side effect) i was horrified to watch staff pass by me, grab a heated blanket for herself, place it over her shoulders, and not even offer one to me or the other cancer patients in the room. I realize this staff may have specific needs too, but don’t neglect who is there and the reasons why this agency exists with heated blankets available in the first place! The perception left is one of staff entitlement while patients go uncared for.
Today, 04/04/2024 I am updating my one star review and adding stars because the Cancer Agency listens to my complaint and I’ve been noticing every staff offers warm blankets to every patient. I even have warm blankets placed on me during treatment without asking. In addition, the staff and doctor I deal with are phenomenal. So, I won’t let one bad moment ruin the whole experience (or the terrible parking availability in the area)
Jana Kht
Visited the patient information release center on the 4th floor today, the lady at the desk was INCREDIBLY rude. Not only did she not help at all, her tone and way of speaking was super unprofessional
Star 008
Our first appointment last week was clouded with anxiety and the slight confusion of navigating the location of the various departments that we needed to visit during our day appointment... (One of the teams have relocated to a new office a few blocks down from this address and we were unaware)
One encounter on this day was brightened by the kindness of one of the staff members that we briefly met in the elevator. I'm unsure if he was a nurse or an orderly, but he is an asset to your agency, that is for sure.
We were entering the elevator, my husband is temporarily using a wheelchair, and he nearly swiped the nurse / orderly's ankle with the footrest of the wheelchair ..we apologized and he had a little laugh and pulled a little gift from his pocket and handed it to my husband..It was an adorable handcrafted origami Crane with a little led light folded into it. ❤
With that he stepped out onto his designated floor, leaving us with a feeling of kindness and a sense of wonder at this little but heartwarming gift.
Monte Sylvester
My mother’s surgery at VGH went textbook. All scans came back clear…Then to BC Cancer and met with the oncologist that was assigned to my mother.…she seemed nice enough.
But She did not seem overly sure of her self or instil confidence in my mother or me when we were at appointments, going over precautionary therapies as an insurance policy. Her words…
She doesn’t do emails or anything, normal people use daily for communication…. Phone calls to an answering service only. And wait for call backs. Not the next day ever.
The appointments I accompanied my mother too.
I always asked… “is there more options, for treatment therapies?” I’ve heard of this and that.
My brothers wife is a doctor in California, she would always ask me to ask this question and that, for different very common, but more readily used compared to here in Canada and BC…. Wow… public health is second or third tier…
In the US if you want the best most advanced treatment. It’s offered right out of the gate. Here in our system… you need to check this box and check that box before anything is offered. If your this age you get this and have to do this treatment first. Then maybe. Only maybe you can get the more advanced therapy treatments after these old therapies that that give a 5-10% chance of doing anything positive. At the same time killing your insides literally.
Pretty sure if you offer the best most advanced option first. And you’re cured so to speak. Instead of multiple rounds for possibly years… my common sense, says the first option would cost less over all. Less time in treatment. More care available for more patients sooner.
This experience has truly made me think our medical system is seriously broken. And we need two tier medical options. If you want to use public healthcare that’s fine. But if you want to try something private. That’s fine too. Costs are regulated to not price gouging.
Would free spaces in public healthcare for faster service too.
Nothing that BC Cancer offered or treated my mother did anything positive. She has since passed recently. Which has devastated our entire family, all her friends and anymore that met her.
Taylor Fogliato
Find it super disappointing that the BC Cancer Agency won’t share details of a memorial walk my family and I will be hosting that will raise awareness and funds for Pancreatic Cancer (one of the most deadly cancers) because the charity we are working with, Pancreatic Cancer Canada, is a national organization and not located specifically in BC. After reaching out to them, I was told that BC cancer centres cannot advertise non BC cancer activities. Why does the location matter? The organization is Canadian based. Aren’t we all supposed to be working together to raise awareness and funds so that there will one day be a cure? Makes you wonder.