HME was great to deal with on a personal level. Every time I called they were personal and ready to answer all questions. With that said, I did have to keep on top of them with timelines to ensure items arrived. Our stroller that was ordered in February only arrived at the end of June. The canopy for our stroller that was ordered in april only arrived in Sept. So it did take a LONG time to receive items.
I Can’t say enough good things about my experience with HME. They truly went above and beyond to make sure the issues with my wheelchair were resolved quickly and properly. Instead of making the process difficult or inconvenient, they actually met me at my workplace and took care of everything there, which made a huge difference for me.
Alex was absolutely outstanding to deal with. He was professional, prompt, friendly, and incredibly knowledgeable. He took the time to understand the issues, explain what was going on, and make sure everything was working properly before he was finished. His level of knowledge and attention to detail was seriously impressive.
When you… read full review
Although customer services need a lot more work, their technicians are professional and kind.
My recent experience with the technician, Gilbert, was a great example. He was very patient and efficient. Making small adjustments can be annoying but he was not annoyed or rushed at all; instead he was patient and made sure I was happy with the power chair.
5631 Inlet Avenue Suite 105A, Sechelt, BC V0N 3A0
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