Lexi Nails & Spa - Nail Salon Richmond

Absolutely horrible experience. I went in for a face wax around 1:10 PM date- 4/16/2026 and walked out with burns and multiple dark spots on my face.

Instead of taking any responsibility, they just told me to “apply Vaseline.” When I said I couldn’t get it right away, they simply said they can’t do anything. After damaging my skin, this is the kind of response?

Then they expect me to travel from Vancouver to Richmond just to apply aloe vera—completely ridiculous and careless.

This place is highly unprofessional and irresponsible. Do not go here. If these marks don’t heal, I will be taking strict action.

I had a disappointing experience at Lexi Nail.
I went in for a simple manicure, but there was a clear misunderstanding from the start. The staff assumed I wanted nail extensions (acrylics) and began cutting my nails before I realized what they were doing. I had to stop them and explain again that I only wanted a basic manicure. Instead, they proceeded with a gel polish.
Unfortunately, the quality of the service was very poor. My nails did not look good at all by the end, but I didn’t say anything at the time. Even worse, the gel polish started peeling off just two days later, which is unacceptable.
On top of that, the salon environment was very dirty, which made the whole experience even more uncomfortable.
Overall, the service lacked attention to detail, proper communication, and basic cleanliness. I would not recommend this place based on my experience.

I am really disappointed with my experience at Lexi. I wanted white french tips and showed her a picture. she forgot to ask me what shape I wanted and cut my nails square, but I told her it’s fine as it was too late and if she gave me the shape I wanted my nails would’ve been too short. So i overlooked that, and told her to continue. I got home and realized how uneven they were and was very unsatisfied with the service and called back the next day asking if she could fix it. She argued with me a lot and denied the fact that she forgot to ask me what shape, then later accepted that she did and offered to fix the shape but said if while fixing the shape, the polish gets off, she won’t fix that.
This was very sad and disappointing because I have been going there since 7 years.
I also spent close to $90 and this is really upsetting.

Not pleased with Elaine at lexi .my nails are un even with product being to much in nail bed to thin on tips ,you can feel the dip in the nails.
not a very clean nail salon either and is very unsanitary.

They made me feel so special for my birthday today with a sweet greeting. I really appreciate the personal touch and the great service.

My nails are my favorite accessory now. Thank you for the amazing service and deal.

Best place for trendy designs and custom nail art. The prices are better than other local shops.

Not impressed I had 4 nails fall off before I got my fill was charged an extra $10 to have them put on then I was charged an extra $7 for the polish I chose and then they didn't do proper nail prep was told I would be charged for having my cuticle clipped when every other salon does it when preparing for a fill or new set put on and I'm pretty sure I was charged the for a new set instead of a fil. Will not be coming back

I have gotten my nails done here for years but this is the second time that the gel polish they put on doesn’t even stay on for a week, I’m not talking about small chips the entire gel lifts and I literally have nothing left on any of the fingers and got them done 5 days ago, I could tell the girl was rushing but didn’t think it would be this bad!

I have been a loyal customer at Lexi nails for over 10 years. All the nail technicians are really good. I always go to my favorite nail technician Crystal, she knows exactly how I like my nails. She takes her time at doing my manicure and makes sure all the nails are perfected. She is truly amazing at what she does. Thanks Crystal :)