About Apple Richmond Centre
Apple Richmond Centre continues to provide exceptional customer service with a friendly and knowledgeable staff. They assist with purchases, answer questions, and explain processes clearly. Staff members are patient and understanding, even in unexpected situations. Customers can expect minimal wait times and a helpful, personalized experience, making it a great place to buy Apple products. Recently, the store has received praise for its staff, particularly Rajan, who has been noted for his spectacular customer service. Customers have shared positive experiences during events like the Apple Visions Pro demo, highlighting the staff's willingness to assist and provide guidance. However, there have also been concerns regarding product quality and customer support, particularly with issues like scratches on new devices. Despite some challenges, the overall impression remains that the staff at Apple Richmond Centre strive to create a welcoming environment for all customers.
Nathan was absolutely amazing during my visit! He was so supportive, patient, and genuinely cared about helping me out. His professionalism and kindness made the whole experience smooth and stress-free. Apple, Richmond Centre is lucky to have someone like Nathan on their team! This location could use more people like him — and a little less of the managers who don’t truly deserve their position.
Really great experience here during the Apple Visions Pro demo! Friendly gentleman (so sorry I forgot your name) guided my mom and her friend (the two Chinese women) through the whole experience, and was patient to let me translate throughout. Great staff here!
Long wait in store with no one approaching to see if I needed help. Literally no one came up. I had to grab someone who “looked like a specialist for assistance”. The specialists have no idea what’s going on. With my inquiry they flat out lie to my face with the wrong answers. Slightly better than Apple Pacific because of the parking. So Two Stars for you Apple Richmond. Keep up the Great Work.