About VCA Canada Highlands Animal Hospital
VCA Canada Highlands Animal Hospital is a trusted veterinary clinic that offers comprehensive care for pets. Their team of trained professionals is dedicated to providing quality care and treating each patient as a member of the family. The clinic offers a wide range of services, including primary care, dentistry, wellness exams and preventative care, fear-free handling, spay/neuter and soft tissue surgery, x-ray and ultrasound, pharmacy and pet supplies, lab work and other diagnostics, and nutrition consultations. They strive to ensure every patient is calm and comfortable, and they are particularly skilled at working with anxious or difficult pets. Customers praise the clinic's excellent service and lovely staff. The receptionist is described as kind and helpful, and the veterinarians are praised for their honesty, integrity, and dedication to their patients' well-being. Clients appreciate that they are not pressured to pay for unnecessary tests or treatments, and they are given options to make informed decisions about their pet's care. One customer, who had a Shiba Inu with a history of fear and anxiety at other veterinary clinics, was particularly impressed with the clinic's fear-free approach. The staff took the time to help the dog become comfortable with the clinic through "happy visits," and the veterinarian, Dr. Lepitre, was gentle and patient during the examination. The customer was also impressed by Dr. Lepitre's recommendation to first focus on establishing a toothbrushing routine before proceeding with a dental cleaning, demonstrating the clinic's commitment to the pet's well-being. Overall, VCA Canada Highlands Animal Hospital is a highly recommended veterinary clinic that provides exceptional care for pets and their owners. The clinic's focus on fear-free handling, patient comfort, and honest, personalized service sets it apart as a trusted choice for pet owners in the community.
My kitten Pepper passed away recently, and I took her to this hospital during an incredibly difficult and heartbreaking time. A few weeks later, the hospital called me simply to ask for my mailing address, which I found a little unusual at the time.
Today, I received a small handwritten note in the mail from each member of the staff, expressing their gratitude and offering their kind words. I was genuinely touched by such a thoughtful and unexpected gesture.
I have never come across an animal hospital with staff who show this level of compassion, kindness, and genuine care. During one of the hardest moments for me, they went above and beyond to make me feel supported, even weeks after Pepper had passed.
Exceptional staff and truly exceptional care. I am incredibly grateful to everyone there for their kindness toward Pepper and toward me. I cannot recommend this animal hospital enough. Five stars, without hesitation.
I cannot say enough wonderful things about Dr. Mary Darabi and the entire team at VCA Highland Animal Hospital.
Elsa has been going through a complicated medical journey, and I feel incredibly lucky to have Dr. Mary caring for her. She is knowledgeable, thorough, compassionate, and genuinely invested in Elsa’s recovery. She always takes the time to listen, explain things clearly, and consider the whole picture. As a pet parent, having that level of trust in your veterinarian means everything.
A special thank you to the veterinary nurses as well. Elsa has needed and still needs quite a few blood tests, and they have always handled her with such patience,...read full review
Dr. Lepitre is absolutely amazing!
We recently brought our cat Luca in for neutering, and the procedure was done with such skill and care. The incision site is barely visible clean, minimal, and healing beautifully. Luca came home with a huge appetite, full of energy, and clearly comfortable. We’re incredibly grateful for Dr. Lepitre’s expertise and the compassion shown throughout. Highly recommend!