RONA+, formerly known as Lowe's Home Improvement, provides a wide range of quality products at everyday low prices. Customers can find great deals on items such as paint, patio furniture, home décor, tools, and appliances. The store’s staff is recognized for being helpful, with many customers noting the exceptional service. The Nanaimo store's team, including Manager Deryk and staff like Gursh, go above and beyond to assist customers. They offer a good selection of appliances in stock, ensuring that customers do not have to wait long for delivery. The employees provide just the right amount of information and support without pressure, making the shopping experience pleasant. Overall, RONA+ is a one-stop shop for all building materials and home improvement needs, ensuring a convenient and satisfying shopping experience.
UPDATE- The store manager has contacted me and offered delivery and a deal on the umbrella as an apology for the poor service.
Worst customer service ever! Took an hour and half for them to tell me they were sold out of what I want. Got to Lowes a 5pm to get a hose connector and patio umberla. After seeing no one working in patio section got hose stuff first. Got help right away with that but when i asked for help with the patio umberla he told me I need to speak to seasonal. Waited again in seasonal for service for about 15 to 20 minutes before getting acknowlged by a staff person who was busy with another customer. Waited another 20 minutes for him before giving… read full review
Jun 2026
5.0★★★★★
Lost 2 receipts that were needed for reimbursement. Went into Rona And were helped by two very kind gentleman named Kim and Mankaran. Not only were they quick to help, they were beyond pleasant and found both receipts with just the date and amount. Thank you for your assistance and going above and beyond
Jun 2026
4.0★★★★☆
Although there was a bit of a wait whilst staff looked for an item I wanted to purchase, they were very friendly, helpful and apologetic over the wait. I wouldn’t hesitate shop here again.
