About First General Services
First General Services is a highly recommended restoration company that has earned the trust of its customers. The company's project manager, Rick Marshall, is praised for his excellent communication skills, calm demeanor, and exceptional ability to manage challenging projects. Despite numerous setbacks, he ensured a happy conclusion to the restoration work. The team at First General Services, including Amber, her crew, and Tony, have been commended for their care, sensitivity, and professionalism in restoring homes during stressful times. Supervisor Ryan Hill and his team were quick to respond to a flooded suite, efficiently packing up and securing the affected areas. Amber and Sam were also recognized for their punctuality, politeness, and exceptional skills in mold remediation. Overall, First General Services has consistently demonstrated its commitment to providing high-quality restoration services, earning the trust and satisfaction of its clients.
We arrived home from vacation to discover water damage done to our home, we called the insurance company. Within 2 hours Yaya was at our door willing and able to handle our situation. He was a very welcomed sight. Yaya communicates well, and knows how to get things done. We are looking to working with him again while we continue this process.
Highly accommodating and professional service!
Back in September, my property in Powell River suffered extensive water damage to its lower suite that needed urgent attention. I reached out to every restoration company in the area, but due to a severe rainstorm affecting many properties, no one had immediate capacity to help.
I’m extremely grateful that First General agreed to step in — even though Powell River is outside their regular service area. Their team was friendly, flexible, and it was a pleasure working with them!
Project management / communication end is brutal. Onsite Workers have been awesome but outside of that I have not been impressed. Water leak that damaged my ceiling at end of July has taken 2 months to fix with lots of prompting required. House was in shambles for some time. Even when I tried communicating on my end I got no response so had to elevate to my home insurance. Without the hard work of onsite staff the rating would be a 1 or 2.