Very professional, great customer service, pleasant attitude and reasonable price.
Rob S
Aug 2025
Most people associate mechanical to the dentist, just something you want to avoid. Today's service was fantastic, good friendly people, additional future advise, reasonable pricing. VERY happy. !!!! My 5 star is actually 5+.
Scott
May 2025
Went for an out of province inspection and received great service!
Merlin Hansen
Sep 2024
Recommended to me by a couple of my coworkers, I took my van here to take care of an oil leak. Alan and the rest were excellent and the total cost of work was reasonable and less than I was prepared for.
We also took another vehicle there about a month ago. Alan helped to get it back up and running as well as gave us great advice and options how we could proceed. Everything coincided with what we knew and expected.
Will I use them again… absolutely. Would I recommend them… absolutely.
Graeme Henderson
Aug 2024
Been coming for years, they always treat us very well
Daniel カノン Hansen
Jun 2024
I left my car in front of the shop at night to have it repaired in the morning, and left the keys at the reception desk as requested by the craftsman. When I came in the morning, they said horrible things to me on the phone, and last night someone wearing a hoodie threw a rock at the back window of my car, breaking it. Nothing was taken though.
When I told the craftsman that I could just have the window repaired, the store employee told me that they wouldn't do it and that I had to fix it myself.
Even if I ask for recommendations or guides, I only understand how to use it for used pages on the web.
I thought he was very professional, but I'm disappointed.
The store is on Vancouver Island, but if you're around here, be sure to go check it out in Tofino or Juan de Fuca! !
Claire Palmer
Jun 2024
Been having car problems with my 10 year old vehicle, and the team here got it back on the road and running smoothly. Fair pricing and Al is knowledgeable and always had time for my questions. I recommend these guys to all my friends. Can't say enough good things about Departure Bay Auto Service!
Alex Nguyen
Jun 2024
Allan has great customer service!
Briony
Feb 2024
Absolutely amazing Mechanic! I previously took my car to another Mechanic and they were not able to diagnose and fix the problem, but Departure Bay Automotive did!! AND in a timely manner! Thank you for your honest and professional opinions aswell. I finally found my go-to mechanic in town! Highly recommend this team.
Kenneth Magnaye
Feb 2024
Thank you Al for your honest and professional expertise. It was fun to learn some advice coming from a very experienced person and I'll always remember to follow it. You and Murray did a great job on fixing my car even on a snowy day! I finally found my go-to mechanic in town ?
Bushra Jamil (Sarah)
Very professional, great customer service, pleasant attitude and reasonable price.
Rob S
Most people associate mechanical to the dentist, just something you want to avoid. Today's service was fantastic, good friendly people, additional future advise, reasonable pricing. VERY happy. !!!! My 5 star is actually 5+.
Scott
Went for an out of province inspection and received great service!
Merlin Hansen
Recommended to me by a couple of my coworkers, I took my van here to take care of an oil leak.
Alan and the rest were excellent and the total cost of work was reasonable and less than I was prepared for.
We also took another vehicle there about a month ago. Alan helped to get it back up and running as well as gave us great advice and options how we could proceed. Everything coincided with what we knew and expected.
Will I use them again… absolutely.
Would I recommend them… absolutely.
Graeme Henderson
Been coming for years, they always treat us very well
Daniel カノン Hansen
I left my car in front of the shop at night to have it repaired in the morning, and left the keys at the reception desk as requested by the craftsman. When I came in the morning, they said horrible things to me on the phone, and last night someone wearing a hoodie threw a rock at the back window of my car, breaking it. Nothing was taken though.
When I told the craftsman that I could just have the window repaired, the store employee told me that they wouldn't do it and that I had to fix it myself.
Even if I ask for recommendations or guides, I only understand how to use it for used pages on the web.
I thought he was very professional, but I'm disappointed.
The store is on Vancouver Island, but if you're around here, be sure to go check it out in Tofino or Juan de Fuca! !
Claire Palmer
Been having car problems with my 10 year old vehicle, and the team here got it back on the road and running smoothly. Fair pricing and Al is knowledgeable and always had time for my questions. I recommend these guys to all my friends. Can't say enough good things about Departure Bay Auto Service!
Alex Nguyen
Allan has great customer service!
Briony
Absolutely amazing Mechanic! I previously took my car to another Mechanic and they were not able to diagnose and fix the problem, but Departure Bay Automotive did!! AND in a timely manner! Thank you for your honest and professional opinions aswell. I finally found my go-to mechanic in town! Highly recommend this team.
Kenneth Magnaye
Thank you Al for your honest and professional expertise. It was fun to learn some advice coming from a very experienced person and I'll always remember to follow it. You and Murray did a great job on fixing my car even on a snowy day! I finally found my go-to mechanic in town ?