Outstanding Customer Service – Thank You Jacob & Jerry! I want to share a huge thank you to Jacob at the Best Buy Nanaimo store for spending countless hours with me helping sort out a mix-up with my phone plan. From start to finish, Jacob went above and beyond, showing patience, kindness, and genuinely amazing customer service. With the approval and support of Jerry, the store manager, they were able to accommodate me not just once, but twice with a phone solution. On top of that, I was pleasantly surprised with a $250 gift card, especially since my bill barely increased — something I truly did not expect. I’ve purchased every one... read full review
December 2025
The other day I came into the store to buy a top up card for Chatr at the phone counter. I was trying to transfer my daughters cell phone plan onto mine as chatr is a terrible cell phone provider with zero customer service. Have to go to a proper store to even get your account number to transfer. The guy at the Bell booth in the mall didn’t seem interested in contacting them to fix the problem of a text going through, so we could make the switch. Anyways, I got fantastic help from a gentleman named Liam (at least I think that’s his name), saved me $40 and called chatr 4 times for us, as the calls kept dropping, and the general public can’t... read full review
November 2025
I'd like to thank Aidan for his exceptional customer service. From the moment I walked into the store, he was kind, accommodating, knowledgeable, and professional. I wasn’t sure which backpack would be the best fit for my laptop, but he took the time to listen to my needs and guided me to the perfect choice. His assistance made my shopping experience smooth and enjoyable. I left the store feeling well taken care of and truly appreciate his professionalism.
Outstanding Customer Service – Thank You Jacob & Jerry!
I want to share a huge thank you to Jacob at the Best Buy Nanaimo store for spending countless hours with me helping sort out a mix-up with my phone plan. From start to finish, Jacob went above and beyond, showing patience, kindness, and genuinely amazing customer service.
With the approval and support of Jerry, the store manager, they were able to accommodate me not just once, but twice with a phone solution. On top of that, I was pleasantly surprised with a $250 gift card, especially since my bill barely increased — something I truly did not expect.
I’ve purchased every one... read full review
The other day I came into the store to buy a top up card for Chatr at the phone counter.
I was trying to transfer my daughters cell phone plan onto mine as chatr is a terrible cell phone provider with zero customer service. Have to go to a proper store to even get your account number to transfer.
The guy at the Bell booth in the mall didn’t seem interested in contacting them to fix the problem of a text going through, so we could make the switch.
Anyways, I got fantastic help from a gentleman named Liam (at least I think that’s his name), saved me $40 and called chatr 4 times for us, as the calls kept dropping, and the general public can’t... read full review
I'd like to thank Aidan for his exceptional customer service. From the moment I walked into the store, he was kind, accommodating, knowledgeable, and professional. I wasn’t sure which backpack would be the best fit for my laptop, but he took the time to listen to my needs and guided me to the perfect choice. His assistance made my shopping experience smooth and enjoyable. I left the store feeling well taken care of and truly appreciate his professionalism.