Jul 2026
I was looking for a phone with a screen size similar to what my family already has. Susan the store owner was the only one who understood exactly what I wanted and showed me a similar screen size. She really listens.
About Apple Coquitlam Centre
Apple Coquitlam Centre is praised for its exceptional customer service and knowledgeable staff. Customers highlight the friendly and helpful nature of the employees, who go above and beyond to assist with any issues. The store is commended for its efficient online order system and prompt communication through text notifications. Customers appreciate the speed and convenience of picking up their new devices shortly after placing an order.
The staff is very friendly, helpful, and patient, making the shopping experience positive and stress-free. For example, Winona took extra time to transfer data and ensure comfort with the new iPad mini, making the process both fun and productive. Customers also mention that employees are understanding and accommodating, especially when returning products like the iPhone 16, which didn't meet their needs. They assist with various issues, including help with Macbook problems, showing patience and going above expectations.
Additionally, the store's team is knowledgeable, helping customers find specific accessories like a particular case for an iPhone. Overall, despite some disappointment that new iPhones no longer include accessories like USB-C adapters, Apple Coquitlam Centre remains a top example of friendly and attentive customer service in the industry.
Reviews
Jul 2026
Nilu
Nilu at the Apple Store in Coquitlam Centre. She was professional, patient, knowledgeable, and genuinely determined to solve the issue with my iPhone. She told me it was the first time she had encountered this particular problem, but instead of giving up, she took the time to investigate and work through it until we found a solution.
Nilu also guided me in downloading the Apple Support app and showed me how I could use it to learn more about my device and get help in the future. Her patience, dedication, and outstanding customer service made the whole experience a positive one. Thank you, Nilu!
Jun 2026
It’s easy to write a negative review but hardly does a positive experience ever get the recognition it deserves. I had a fabulous experience with this particular store and the attentiveness, quality and timely service was outstanding. These experiences further enhance my business with apple and they never disappoint. Keenan the manager who listened to me, heard my concerns was attentive at every step completely changed the situation from a negative one to a positive one. These sort of experiences stay with people and I appreciate that. I will continue to shop apple just because their customer service level is top notch! Thank you Keenan and the team at the Coquitlam… read full review
Photos
Hours
Monday 10AM - 7PM
Tuesday 10AM - 7PM
Wednesday 10AM - 7PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 10AM - 7PM
Sunday 11AM - 6PM
Good to know
- offers repair services
- accepts debit cards
- accepts apple pay
- bike parking
Location
2929 Barnet Hwy, Coquitlam, BC V3B 5R5
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