The movers were very friendly and efficient, but the admins tried to charge us for a 4-hour minimum fee even though the move took 3 hours in total, and our signed moving services agreement (MSA) said that only a 2-hour minimum would be applicable. In addition, the original quote mentioned that all materials used during the move (shrink wrap, moving blankets, etc.) were included in the hourly rate ($229/hour for 3 movers and 1 truck), but the final invoice also included a ~$35 charge for materials.
For context, I had switched our destination from an apartment building unit to a storage unit on short notice and asked whether we needed an updated MSA,... read full review
April 2025
Excellent service from Nomi, Jeff and another guy who’s name I forgot I’m so sorry! Moving from a 2 bedroom to another 2 bedroom apartment a couple streets away, they were really fast, took only 4 hours. Also incredibly friendly. Would definitely choose them again if we’re moving again!
November 2024
After 3 unsuccessful attempts with the Costco appliance delivery team, I was incredibly frustrated that my tenants were without a fridge for more than a week. Kevin assured me that they would get the job done after explaining how tight the space was to get up the stairwell. Sure enough, when I saw 3 movers at my doorstep I felt that Kevin was taking this seriously. The movers were extremely good and very smart with the challenge. They carefully thought out a strategy and when they discovered obstacles, they thought it through some more. Very good communication between the 3 which is extremely important in situation like this where there is literally less than in... read full review
The movers were very friendly and efficient, but the admins tried to charge us for a 4-hour minimum fee even though the move took 3 hours in total, and our signed moving services agreement (MSA) said that only a 2-hour minimum would be applicable. In addition, the original quote mentioned that all materials used during the move (shrink wrap, moving blankets, etc.) were included in the hourly rate ($229/hour for 3 movers and 1 truck), but the final invoice also included a ~$35 charge for materials.
For context, I had switched our destination from an apartment building unit to a storage unit on short notice and asked whether we needed an updated MSA,... read full review
Excellent service from Nomi, Jeff and another guy who’s name I forgot I’m so sorry! Moving from a 2 bedroom to another 2 bedroom apartment a couple streets away, they were really fast, took only 4 hours. Also incredibly friendly. Would definitely choose them again if we’re moving again!
After 3 unsuccessful attempts with the Costco appliance delivery team, I was incredibly frustrated that my tenants were without a fridge for more than a week. Kevin assured me that they would get the job done after explaining how tight the space was to get up the stairwell. Sure enough, when I saw 3 movers at my doorstep I felt that Kevin was taking this seriously. The movers were extremely good and very smart with the challenge. They carefully thought out a strategy and when they discovered obstacles, they thought it through some more. Very good communication between the 3 which is extremely important in situation like this where there is literally less than in... read full review