Alpha Home Energy offers exceptional service, focusing on customer satisfaction and quality installations. The team, including office staff, James, and installer Syl, is praised for their professionalism, knowledge, and friendly demeanor. Customers have highlighted their positive experiences, noting how the staff took their time to explain options and provide valuable advice without being pushy.
James, in particular, is recognized for his expertise in the fireplace field, helping customers choose the best products for their heating needs. The installation process is described as seamless, with Syl demonstrating his experience and attention to detail. He ensured the workspace was protected and left it clean, while also taking time to explain how to operate the new fireplaces.
Alpha Home Energy is noted for its commitment to excellent service, including follow-up support and maintenance. Customers have reported improved heating efficiency and cost savings on their bills, alongside the added benefit of Fortis rebates. Overall, Alpha Home Energy comes highly recommended for its skilled team and dedication to providing top-notch customer care.
Had a new fireplace installed, by alpha, from the first meeting to the final finished work everything was excellent experience. I would highly recommend this company. Syl and Jesse who installed the fireplace were fantastic, James the owner was just great also. So happy with the result.
If you have a fireplace that needs maintenance or repairs, this is the business you want to contact.
I have a 30 year old gas fireplace, and due to its age, some parts breaks down every so often. I called Alpha Home Energy a couple of times and they have been nothing but fantastic.
Customer service over the phone is great. She is very pleasant, efficient in getting you an appointment as quickly as possible, and clear about the pricing upfront.
James is punctual, efficient, very knowledgeable and informative. He is experienced and knows his stuff. He explains issues, possible solutions and options for you in the way that's easy to understand. He always leaves the place… read full review
The team at Alpha was fantastic…right from the office staff to James and the installer Syl..they all made our experience a positive and seamless one. They took their time to fully explain and show us all the options plus the installer Syl took great care during all aspects of the install….
Would not hesitate to recommend this team to any and all
Thanks guys ?
31550 South Fraser Way Unit 2, Abbotsford, BC V2T 4C6
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
