Ngo Thuy N OD

Jun 2023

The visit was long. One employee to do each different test and more waiting in between. Most of their clients appear elderly, their check in process is not elder friendly. They must stand at a kiosk, With nothing to lean on, and electronically check in. This is confusing for most elderly. And it's evident! The staff at the front mostly ignore the elder with check in unless the elder person walks up to one of them for help. Then they'll just answer that one question. It's difficult for most of elderly, I observed on my several visits there. The front desk staff seem to chit chat an awful lot, about non work related things, ignoring those needing help. Whenever they can. The check out window is very slow. I felt as though the girl at the computer was purposely going slow as to not help an elder check out. Making them stand and wait longer. I'm infuriated at how the elderly are treated in the front office. They don't care and it shows. There was one staff member in the back coughing a lot and blowing her nose. She had no mask on. In fact, the only person who wore a mask was the doctor. I thank him for that. One staff member tried to get me to take my mask off for an absolutely ridiculous reason. She seemed offended when I told her no. What are you guys doing??? This is health care! Take care of your patients by protecting them! We were able to proceed just fine with my mask on. That office would run much differently if I was in charge.

Jan 2023

I had cataract surgery on both eyes, two weeks apart, and I am happy with the results. I felt no pain during or after surgery, including no pain from I.V. needles. I had never been under anesthesia before, but everything went smoothly. My surgeon was Dr. Wallmann. He and all the staff were attentive, meticulous, and pleasant. Many thanks to everyone! After surgery, I felt mild pressure in the eye and had mild bloodshot which went away. I had occasional episodes of scratchiness, but it has mostly gone away. When they remove your eye patch, they will give the patch to you and it can be used again. You will need tape, which you can buy at the 99-cent store and at any pharmacy. You will need wrap-around sunglasses, which you can buy at Walgreen's for $14.95 to $19.95. You will need lubricant eyedrops, which you can buy in a twin-pack at Walmart for $10.83. If you need readers, you can get nice ones at Walmart for as little as $5.88 (women's). My personal advice (not intended as medical advice) -- follow the pre-op and post-op instructions, and take your meds as prescribed. Call them if you have any concerns after surgery. They are there to help. Get some rest. Thanks again to everyone at Southwestern for my new world of vision and color.

Oct 2022

It was pretty easy getting in and I was done in about 45 minutes. The new procedure for checking in was pretty good. I was apprehensive at first, but it only took one minute to check in. Dr. D was great and as always, a complete professional. My eye pressure was good. I have glaucoma so that's always good to know.