Vail Heating and Cooling's technicians provide exceptional service. They show up on time, perform thorough work, and pay attention to details. The technicians are professional, honest, and respectful, ensuring a positive experience for customers. They clean up after their work and take the time to explain new systems and operations. Customers have had a wonderful experience, from receiving a quote to HVAC installation. The technicians are well-educated, professional, patient, and kind. The workmanship of the installation is praised as perfect.
J.C. went way and above in service. He assisted us more than American Home Shield. They delayed us 11 days. JC got a coil ordered up immediately and installed the next day by Juan & Noel. Noel also got us better acquainted with filters and adjusted the fan vents for better quicker cooling. I can't say enough about their professionalism and quality of work. Thanks so much for getting Grandma cooled down quickly.
Couldn't have asked for a better experience or professional. We were serviced by Noel, and he went above and beyond our expectations. He was on time, explained what he was doing, answered all of our questions, and provided a very professional experience.
Our home warranty requires us to use who they are contracted with and I will be honest, we were nervous about using Vail Heating & Cooling based on some reviews we read, but I am glad to say their experiences were not ours!
Once Vail got out to us, our AC was back up and running within a couple hours, got everything approved with our warranty company and had it working better than before. I’m glad we gave them a chance.