Their customer service is just like what they pick up - trash. Our trash can fell into the trash truck and the truck drove away. We requested a replacement trashcan and they brought us a recycle instead of a regular trash. We contacted them and they gave us a five day window next week where they will swap it. They refused to give us a credit despite it being an issue they caused and us being unable to use the service that we are paying for as a result of their incompetence.
Jan 2025
Terrible....worse than all other comments suggest. Just wanted to make a simple change, but was given a run around, and just ended back at square 1. They make everything as hard as they can for you. Terrible, terrible non-service.
Jan 2025
A nightmare to deal with. More than once their trucks have skipped our street and not picked up our cans and then said they couldn't come back until the following week. Yesterday was the second time in the last few months that they only picked up one of our cans. When I reach out to them they say "the driver did pick up both" as if I cannot see the still full trash can sitting on my property. If you can avoid using Waste Management, do it.
Their customer service is just like what they pick up - trash. Our trash can fell into the trash truck and the truck drove away. We requested a replacement trashcan and they brought us a recycle instead of a regular trash. We contacted them and they gave us a five day window next week where they will swap it. They refused to give us a credit despite it being an issue they caused and us being unable to use the service that we are paying for as a result of their incompetence.
Terrible....worse than all other comments suggest. Just wanted to make a simple change, but was given a run around, and just ended back at square 1. They make everything as hard as they can for you. Terrible, terrible non-service.
A nightmare to deal with. More than once their trucks have skipped our street and not picked up our cans and then said they couldn't come back until the following week. Yesterday was the second time in the last few months that they only picked up one of our cans. When I reach out to them they say "the driver did pick up both" as if I cannot see the still full trash can sitting on my property. If you can avoid using Waste Management, do it.