Brambert Pam DVM

Jun 2024

HORRIBLE! HORRIBLE! HORRIBLE! My dog Ice has been completely unable to walk for the past week and due to financial issues I could not afford treatment! The wonderful people at PACC approved me for a $500 credit that can be brought to approved clinics which I was told THIS CLINIC IS! I am without transportation working two jobs 80 hrs a week and these heartless people are refusing service because they have a completely ARBITRARY RULE where if you pull a no call no show rather than checking in or following up they would quite literally just blacklist the customer entirely despite whatever circumstances may be. I had a no call no show appointment that I do not even recall from 2021!!! For a DIFFERENT DOG!!! So they now refuse to accept my PACC credit in addition to refusing to even see my dog! If you are shopping around for vets PLEASE STEER CLEAR! These horribly rude and unprofessional people do NOT CARE about ANIMALS AT ALLLLLL!!!!!!!!!!!!!!!!!!! Very disappointed in my experience here! -500/10

May 2024

I am a huge advocate for great customer service no matter what it is for. I was referred to this clinic to bring my fur baby to have an exam. From the first call I made the person answering the phone seemed so unwelcoming I wondered "if this is any reflection on the service, I'm in trouble." I preceded to share why I was calling and what I was looking for and wanted to make an appointment for my fur baby to be seen for as soon as possible. Her unfriendly demeanor and less than enthused concern about my fur baby really left me with an uncertain feeling of, maybe she really didn't want any new customers or perhaps she doesn't like what she is doing. After hesitantly making the appointment anyway, I hung up. Right after I began to call around and found another place to bring my fur baby to instead. Feeling so much more relieved, I quickly called back to cancel the appointment with her. She never asked why or even seemed the least bit interested in losing out on a new customer. It is sad to me that great customer service is such a rare thing to find these days. I will travel miles and pay more just to get it!

May 2024

if I could give this place no stars i would. it's filthy. there is poop all over the floor. it smells terrible. The vet and vet techs are rude. I waited over a hour for a vaccination appointment while there was a vicious large bull dog in there. one man had to hide in the bathroom with his pet so the bull dog couldn't see them. it was nuts , too crowded and very dangerous.