Osborne Sewer Pump Systems is a family-owned and operated business known for its exceptional customer service and professional work ethic. The company's owners, Albert and Clara, have been praised for their honesty, reliability, and extensive knowledge in the field. Customers have highlighted the company's ability to quickly respond to emergency situations, such as a failed sewer pump, and go above and beyond to resolve the issue, even working late into the night to ensure the problem is fixed. Osborne Sewer Pump Systems is highly recommended for its professional approach, ethical practices, and dedication to providing the best possible service to its clients.
Osborne SPS came highly recommended by another home services provider.
We phoned/left a voicemail and received an immediate call back. Our home system was alerting that the grinder pump required maintenance or was failing.
Mr. Albert Guzman came out the next day, did a full inspection and demonstrated
how the pump was on it's last legs.
We were very impressed by his knowledge and experience- he fully explained what the specific problem was and proposed a fix/solution.
He then sourced the parts needed and within 48 hr.s completed the installation and had us back up and running, all for a reasonable cost, (these systems can be very expensive).
The following...read full review
Albert and his wife are two of the most friendly people I have met here in Prescott. Albert not only knows everything about plumbing, he is the most ethical and moral business man I have met in a long time. I went through two "home warranty plan" vendors that did nothing towards fixing my problem...then I found Albert...who now will be my plumber from now on. He understood the urgency of the problem, arrived exactly when he said he would, fixed the issues quickly, efficiently, and for a very fair price. Where one of the other vendors just quickly checked out the issue and without hesitation, stated "you need a new pump", Albert took his time, diagnosed the issue, and...read full review
Albert and Clara are amazing, professional, knowledgeable, and friendly. They felt like my own family. Albert knows his stuff and is happy to share his knowledge. I'm new to grinder pumps, and he gave me such a complete "tour" of my system, that I'm totally confident about how it works and what to do if anything goes wrong. But it probably won't go wrong, because I was so impressed with the service that I asked them to come annually for a service/maintenance check. (I see there is one "bad" review for them - ignore it, it's old, and Albert and Clara are nothing but professional and competent. I was thrilled with their service.)