About Wolfgangs Cool Touch Air Conditioning, Heating & Plumbing
Wolfgangs Cool Touch Air Conditioning, Heating & Plumbing is a family-owned business that has been providing professional HVAC services for over 20 years. The company installs and services a variety of equipment, including American Standard, Goodman, and Amana. Their commitment to customer satisfaction is clear through the courteous and transparent communication from their technicians. Customers have noted how technicians, like Patrick, are very communicative about their arrival times and provide thorough checks, explaining system diagnostics and potential future issues. Emilio is another technician praised for his precision and attention to detail, ensuring that tune-ups are completed to perfection. The team at Cool Touch is well-equipped to handle both emergency repairs and routine maintenance efficiently. However, there have been mixed experiences, with one customer mentioning a technician who lacked clear instructions and appropriate shoe coverings. Overall, Wolfgangs Cool Touch Air Conditioning, Heating & Plumbing remains a reliable and customer-oriented HVAC provider that delivers consistent quality service.
on 7/1/25 my AC stopped working technion Zac gave me a window of 1-4pm showes uo at 645 pm first red flag 745 pm Zac tells me I have a leak and needs a part and will return 7/2/2025 to finish the Job he showes up on time and starts work 1230 he tells me I am going to lunch 245 pm no Zac I call the office they have no idea where he is but will contact him 4 pm Zac showes up and tells me I don't have the part it need to be ordered ( what he didn't tell me was he broke something and couldn't fix it i was told this by David who showed up 7/10/2025 to repair the unit AC unit he did a complete drain and flush of the system as required refills the coolant AC is working .8/22/2025 the SC unit is doing the EXACT SAME thing again 5 pm Amileo shows up " inspects the system " states no leak BUT the system is 1.5 ponds of coolant low HOW IS THAT POSSIBLE WITH NO LEAK FOUND on a closed sealed system!!!!!!! 8/23/2025 10 pm GUESS WHAT the system is doing the same thing AGAIN !!!! 84 degrees in my house right now and the AC is not working AGAIN !!! . I called the 24 hour emergency line and was told " the best we can do is tomorrow between 1-4 pm . I am done when the ROC office opens on 8/25/2025 I will be in it to file a formal complaint in person then I am off to the office of the BBB to file a complaint with them after that I will be going to see my attorney do discuss this issue further I don't mind paying him for a hour of his time . I paid this company 9,500 dollars for a new AC system that they can't repair correctly i am done giving them chance .
I had the nicest, most respectful serviceman for yearly inspection of HVAC, Wallace.
I've been using Cool Touch for over 11 years, and their service has always been exemplary. I feel my HVAC system is continuously maintained to a high standard, and their technicians, especially Luis, are very knowledgeable, professional, and helpful!