About Virginia Auto Service
Virginia Auto Service is a well-known auto repair shop located in downtown Phoenix, Arizona. The business focuses on servicing Japanese, European, and domestic vehicles, including cars, light trucks, and SUVs. Customers often praise the shop for its honest and professional staff, who provide detailed updates and notes throughout the repair process. The technicians are experienced at diagnosing and fixing a wide range of issues, and they have a reputation for delivering high-quality work. The shop has a history of earning awards, such as AZCentral's Readers Choice for Best Auto Repair in Phoenix and the Motor Age Magazine Top Shop Award in 2012 and 2010. It also maintains an A+ rating with the Better Business Bureau. Customers have shared positive experiences, mentioning that Virginia Auto Service fixed problems caused by previous shops at reasonable prices and often the same day. The team is known for being trustworthy and helpful, giving detailed reports on repairs and avoiding unnecessary upselling. Their commitment to thorough and reliable service has made Virginia Auto Service a trusted choice for auto repairs in the Phoenix area.
I had a flat tire on a brand new car. First time calling Virginia Auto Service, as they’re nearby to my house. They got me in same day, found a screw in the tire, patched it for a very reasonable price and I was back on the road that evening. Michelle up front is wonderful!
Had Toyota Solara convertible in for problem with automated windows. Turned out rear window had leaked during rainstorm and module that controls top and windows got wet and partially failed. Tried to get insurance to cover, which meant a long wait. VA provided a free loaner for almost 3 weeks while we waited for insurance assessor to show up. Claim was denied but I was able to work with VA to find a used replacement part to get the cost down.
I recently had my control arm bushings replaced here along with a wheel alignment and I am very satisfied with the experience. The staff are super nice and helpful, and they even arranged an Uber for me while I was waiting for the service to be completed. I will definitely come to them again when I need service on my Subaru.