About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The Salon at Ulta Beauty provides a range of hair, skin, makeup, and brow services, with the option to book appointments online or walk-in. Customers often praise the exceptional customer service, especially at the Desert Ridge location, where staff like Willow are known for being friendly, efficient, and understanding, going above and beyond to assist customers. The staff is also recognized for their professionalism and for making customers feel welcome and valued. Many visitors share their positive experiences with staff members such as Kristi, who was very helpful, knowledgeable, and kind, especially for those new to makeup or skincare. Makenna also received praise for making the process easy and providing helpful guidance, even introducing new products like Cliniques All Over Concealer. While some customers note that the store has fewer samples and hair products, they appreciate the overall friendly atmosphere and great service provided by staff like Melissa and Rodi, who did a great job on their gloss.
The best. Hands down the BEST Ulta experience I've ever had. Kristi was SO incredibly helpful, knowledgeable, and kind. I'm an about skincare lover but a total newbie with the makeup game, very particular, and had a million questions. She was able to answer them all, helped me find everything I needed and more, taught me so much, and her presence/energy was so genuine. The level of gratefulness I felt almost brought me to tears... Especially after a really poor experience at another location the day prior.
Chloe was also so kind and friendly.
These two are amazing people to have on the Ulta team and management should be proud!!
Money, time, and energy...read full review
I went to this Ulta to get matched for my shade for a concealer, and was a little lost since I'm new to makeup. I have social anxiety and get very nervous speaking to employees and asking for strangers assistance. But Makenna made my process great and easy. She took her time to get me understanding my skin more and even got me to try a new product! Cliniques All Over Concealer! I enjoy the product and it's a great match for my skin! I'm grateful to have guidance and assistance from such great staff. Great service.
I love ulta. This one doesn't have a lot of samples to try and none of the hair products but I can understand why. One woman working there was kinda rude but loved the arch expert Melissa (I think) and Rodi did a great job on my gloss