The design is good but…..Said they would deal with HOA approvals. Did nothing.Had issues getting anything finished. Had to basically withhold money to get things finished.There were promises to trim trees, bring more fire glass, replace plants. Most did not happen. Plus we’re we’re at the point of just getting the bigger items done.Did not listen or take notes on the requirements for fencing.Does not respond now that our HOA has pointed out we are not compliant with the rock used.Has great intentions but is just not organized or communicative with his team or client.I would not recommend to anyone.Services: Landscape installations
Oct 2022
Cary did a large landscaping project at our new home in 2019. When we recently sold the home in 2022 it was found through the inspection process that the gas line to the fire pit was not to code. We had to have this replaced costing us more than $8K. Cary was not licensed to run those gas lines. Cary would not return our communications to remedy this situation. He refused to compensate us for his mistake.Services: Lawn care
Jun 2022
Choosing Thomas Cary design was the worst decision I have ever made. From start to finish it was a disaster and today I find out that my entire fence is falling down. my project began in November of 2019. the deposit mas made on November 10th with the statement that I would be put on their December schedule. They started the job on March 1st and it was not finished until July10th. Granted that he fired his designer and there were Covid issues until May . I tried to be patient. I was asked for more money on two occasions. Checking around I decided to go ahead and pay it because another company would have been Mike complicated. There was never truthful communication only empty promises. The fence was the biggest issue and Cary promised to make repairs...never happened so I had a handyman fix the gates( more money). Today is the steak that brok the camels back! While trying to install snake fencing, they had to stop because the bolts are not on the stone, but in the mortar, the bricks are loose on BOTH lengths of the fence. Needless to say they can't continue. SO in less than two years the fencing is no good and will have to be repaired or replaced ( more money). Poor or no communication, poor workmanship and they didn't stand behind their work. They came recommended by people I trusted BIG MISTAKE!
The design is good but…..Said they would deal with HOA approvals. Did nothing.Had issues getting anything finished. Had to basically withhold money to get things finished.There were promises to trim trees, bring more fire glass, replace plants. Most did not happen. Plus we’re we’re at the point of just getting the bigger items done.Did not listen or take notes on the requirements for fencing.Does not respond now that our HOA has pointed out we are not compliant with the rock used.Has great intentions but is just not organized or communicative with his team or client.I would not recommend to anyone.Services: Landscape installations
Cary did a large landscaping project at our new home in 2019. When we recently sold the home in 2022 it was found through the inspection process that the gas line to the fire pit was not to code. We had to have this replaced costing us more than $8K. Cary was not licensed to run those gas lines. Cary would not return our communications to remedy this situation. He refused to compensate us for his mistake.Services: Lawn care
Choosing Thomas Cary design was the worst decision I have ever made. From start to finish it was a disaster and today I find out that my entire fence is falling down. my project began in November of 2019. the deposit mas made on November 10th with the statement that I would be put on their December schedule. They started the job on March 1st and it was not finished until July10th. Granted that he fired his designer and there were Covid issues until May . I tried to be patient. I was asked for more money on two occasions. Checking around I decided to go ahead and pay it because another company would have been Mike complicated. There was never truthful communication only empty promises. The fence was the biggest issue and Cary promised to make repairs...never happened so I had a handyman fix the gates( more money). Today is the steak that brok the camels back! While trying to install snake fencing, they had to stop because the bolts are not on the stone, but in the mortar, the bricks are loose on BOTH lengths of the fence. Needless to say they can't continue. SO in less than two years the fencing is no good and will have to be repaired or replaced ( more money). Poor or no communication, poor workmanship and they didn't stand behind their work. They came recommended by people I trusted BIG MISTAKE!