Merrill Lynch Financial Advisor Brian J King

I have a Merrill Edge account and my financial advisor in a Phoenix office never returned my phone calls. I called on Monday 3/16/20 her voice message said she would call back by the end of the business day. I know she must have been inundated with calls from clients, so on Tuesday 3/17/20 I called the advisor helpline to have some questions answered but they said I need to speak to my advisor to make changes. I gave my advise the benefit of the doubt and waited until Wednesday 3/18/20 I called 6:30AM left a message thinking I would be the first call on her voice mail, I called again at 9am and finally at 12pm left her a message never to reach out to me again. I called... read full review

I received an unsolicited call from this office today. It turns out they were randomly calling extensions at my company reaching people at their desks under the guise of cooperating with our cooperate office. Pretty slimy. I won't be doing business with a firm that operates in this manner.

I was stopping in at the Camelback Branch on April 15 to fund my IRA before the IRS deadline. I didn't make it and the cashier was closed. A fine young gentleman on his way out stopped and asked if he could help me. It turned out he is a Vice President, Thomas Maher. I was so appreciative of his advice on how to avoid missing the deadline. He is not my adviser, but I would recommend him to anyone looking. Amazing customer service.